Director - Technology Support Services

Wesco • Denver, CO

7d

About The Position

As the Director - Technology Support Services (TSS), you will provide leadership
and oversee a team of experienced technical professional employees or managers;
this team will provide technical expertise to internal and external customers.
You will be responsible for setting and ensuring measurable annual individual
performance objectives for their team.

Requirements

• Bachelor’s degree required; field of Engineering or Information Technology preferred
• Licenses/Certificates/Designations – based on field of technical expertise
• 13+ years of experience in the technical field of expertise in design, implementation and/or commissioning
• 2 years of experience of leading a team of at least 6 direct reports preferred
• Customer-centric mindset
• Strong leadership skills and team development
• Strong presentation skills to external and internal audiences, including senior management
• Proficiency with computer skills including Microsoft Outlook, Word, Excel, and PowerPoint
• Ability to travel up to 25%

Nice To Haves

• AutoCAD 2D or iBwave or JVSG preferred
• BICSI RCDD and OSP or NTS or DCDC or industry equivalent preferred

Responsibilities

• Responsible for planning, budgeting, administration, and management of team capacity, operations, and strategic and operational projects, and initiatives.
• Provides technical support to external and internal customers as needed in their field of expertise, while managing a team of subject matter experts/managers.
• Oversees the vendor training activities for team and others within the TSS organization.
• Develops and approves processes, procedures and policies for continual improvements.
• Maintains reporting of key performance indicators (KPI), analysis of KPI’s and reporting to senior management.
• Develops, reviews, and approves customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
• Coaches & mentors a team of experienced technical professional or manager level employees.
• Communicates with engineering, applications engineering, marketing, category management, Supply Chain Services, and quality assurance divisions of any product problems, opportunities, software bugs or emerging customer needs.
• Delivers presentations to Senior Management level and at industry events / tradeshows.

Benefits

• For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents.
• For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
• In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees