Director-Network Technology Support

AT&T•Alpharetta, GA

6d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Build the future of connectivity by leading the teams that keep AT&T’s hybrid network running securely, reliably, and innovatively. At AT&T, our technology leaders play a critical role in advancing cloud, virtualization, and software-defined networking while supporting legacy infrastructure that millions rely on every day. As Director-Network Services, you will be responsible for overseeing and optimizing the planning, deployment, maintenance, and performance of network infrastructure, directing and developing teams to ensure seamless connectivity, compliance with company and regulatory policies, and the efficient operation and support of a broad range of services, including wireless, wireline, VOIP, video, and data. What you’ll do: Team Leadership and Development: Direct, mentor, and develop teams of managers, technicians, and engineers through regular huddles, training, coaching, performance evaluations, and handling recruitment and grievances. Project and Operational Management: Oversee network projects and daily operations, ensuring timely task completion, coordinating with departments, maintaining service levels, and managing costs and workloads. Compliance and Performance: Ensure adherence to industry standards, regulatory requirements, and company policies, monitor performance metrics, increase productivity, manage budgets, and report operational issues to senior management. Risk Management and Problem Resolution: Identify and mitigate potential risks, manage escalations for high-severity network issues, resolve complex problems during outages, and handle customer complaints. Stakeholder Coordination and Strategic Initiatives: Coordinate with cross-functional teams and stakeholders, execute market-level plans for service activation and reliability, collaborate on regional and national initiatives, and drive lead generation and product distribution. What you’ll need: Design and execute strategies that support the overarching philosophy of the organization. Overseeing departmental programs and is often hands-on with the design and implementation of applicable strategies. Typically, leading large teams, supervising supervisors as well as career-level staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Requirements

Demonstrated senior leadership experience overseeing large organizations, including leaders of leaders.
Proven ability to define and execute technology and operations strategies aligned to enterprise priorities.
Experience influencing people leadership decisions including hiring, promotions, performance management, discipline, and compensation.
Bachelor’s degree (BS/BA) preferred.
10+ years of related experience in network technology, infrastructure, or cloud-based systems.

Responsibilities

Team Leadership and Development: Direct, mentor, and develop teams of managers, technicians, and engineers through regular huddles, training, coaching, performance evaluations, and handling recruitment and grievances.
Project and Operational Management: Oversee network projects and daily operations, ensuring timely task completion, coordinating with departments, maintaining service levels, and managing costs and workloads.
Compliance and Performance: Ensure adherence to industry standards, regulatory requirements, and company policies, monitor performance metrics, increase productivity, manage budgets, and report operational issues to senior management.
Risk Management and Problem Resolution: Identify and mitigate potential risks, manage escalations for high-severity network issues, resolve complex problems during outages, and handle customer complaints.
Stakeholder Coordination and Strategic Initiatives: Coordinate with cross-functional teams and stakeholders, execute market-level plans for service activation and reliability, collaborate on regional and national initiatives, and drive lead generation and product distribution.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 28 days of vacation each year and 9 company-designated holidays)
Long Term Grants and Deferred Compensation
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone