Associate Director-Network Technology Support

AT&T•Bothell, WA

5d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. As an Associate Director-Network Technical Support, you will be responsible for leading and supervising a team in ensuring the reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and a comprehensive understanding of end-to-end services. An experienced professional manages operational aspects of the department, focusing on the day-to-day management of related initiatives. This role is primarily concerned with the implementation and execution of strategies developed by higher management. Typically, leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates. The selected candidate will lead a 24x7 Network Operations team supporting CALEA (lawful intercept), Location Based Services (LBS), and Wireless Emergency Alerts (WEA). This role oversees internal operations and 3rd party service providers to ensure service availability, regulatory compliance, and timely delivery of incident response, service restoration, and root cause analysis. Serves as a primary interface between enterprise customer care, product/engineering support, public safety stakeholders, and external partners. Drives partner compliance with SLAs and operational readiness across CALEA/LBS/WEA platforms.

Requirements

5+ years of related experience

Nice To Haves

Bachelor’s degree (BS/BA) preferred

Responsibilities

Team Leadership and Development: Lead and mentor a technical team, enforcing security policies.
Network Maintenance and Troubleshooting: Oversee network maintenance, operational readiness testing, and system administration.
Security and Compliance: Ensure network security, enforce policies, and support audits.
Performance Monitoring and Optimization: Monitor network performance, implement optimizations, and drive strategic efficiencies through forensic analysis and KPIs.
Automation and Budget Management: Drive automation and scripting to lower costs, and manage budget preparation, tracking, and business case coordination.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone