Director - Network Services
About The Position
The Director of Network Services is the chief architect and leader of the Network Services group in Information Technology. The Director of Network Services is responsible for managing, leading, and expanding the skillset of the Network Services team as well as the overall operations, architecture, expansion, and advanced support of network-related systems to meet the business needs of UMass Lowell. Under the direction of the Associate CIO of Network and Communication Services, the Director of Network Services has a broad and deep view of UMass Lowell’s network-related technology systems, as well as a thorough understanding of the business drivers that impact those technology systems. As a team leader and project coordinator of highly advanced network systems, this individual is responsible for not only leading all aspects of the Network Services team, but providing thought-leadership, advanced mentoring, expert technical/strategic support, and ensuring the overall function of the university’s network services. They are responsible for the selection, adoption, and assimilation of new architectural and operational solutions, as well as the continued support of existing services. The Director is the highest internal escalation point for all issues related to the university’s network systems, and functions as a mentor to other members of IT both inside and outside of their team. In addition to knowledge of network systems, the Director of Network Services is expected to make meaningful contributions to all areas of UMass Lowell’s technology infrastructure, including voice services, systems engineering, instructional technologies, audio/visual, security, and academic/research technologies. The Director is responsible for providing career coaching, mentorship and professional guidance to members of their team to help shape the future of technology services at UMass Lowell. This individual will be responsible for and be required to build relationships across the campus to design, communicate and socialize changes to technology systems. Additionally, the Director will build consensus to ensure that IT’s strategy relating to network infrastructure meets the needs of the campus immediately and in the future.
Requirements
- 12+ years of experience architecting and directly supporting complex, multi-vendor network routing and switching in an Enterprise or University setting
- 8+ years of experience in progressive leadership roles
- Experience with network equipment from Extreme Networks, HPE/Aruba, and Juniper
- Bachelor’s degree required
- Proven commitment to coach, mentor, and direct technical staff
- Demonstrated mastery of industry best practices relating to network services, design architecture, and data security practices
- Demonstrated curiosity and thought leadership, proactively researching and evaluating emerging technologies with a strategic focus on next-generation network solutions
Nice To Haves
- Master’s degree strongly preferred
- Experience designing, configuring, and troubleshooting network equipment from Extreme Networks and HPE/Aruba
- Experience with ExtremeCloud IQ, Aruba ClearPass, and related network management/monitoring systems
- Industry-recognized certifications such as Extreme Certified Professional or Aruba Certified Solutions Professional
Responsibilities
- Managing, leading, and expanding the skillset of the Network Services team
- Overall operations, architecture, expansion, and advanced support of network-related systems
- Leading all aspects of the Network Services team
- Providing thought-leadership, advanced mentoring, expert technical/strategic support
- Ensuring the overall function of the university’s network services
- Selection, adoption, and assimilation of new architectural and operational solutions
- Continued support of existing services
- Functioning as a mentor to other members of IT both inside and outside of their team
- Making meaningful contributions to all areas of UMass Lowell’s technology infrastructure
- Providing career coaching, mentorship and professional guidance to members of their team
- Building relationships across the campus to design, communicate and socialize changes to technology systems
- Building consensus to ensure that IT’s strategy relating to network infrastructure meets the needs of the campus immediately and in the future.
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What This Job Offers
Job Type
Full-time
Career Level
Director
