Manager, Network Services

United Therapeutics • Silver Spring, NC

7h • Hybrid

About The Position

We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs. United Therapeutics (Nasdaq: UTHR ) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension ( PAH ). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease ( PH-ILD ) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis ( PF ). The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end-stage organ diseases for which transplant is not currently an option.

You are a strong networks manager who is passionate about building and maintaining innovative and dynamic systems in a diverse, global environment.. You will lead and develop a high‑performing team of network engineers to deliver reliable, secure, and high‑quality network services across the enterprise of United Therapeutics' largescale, highly available global network infrastructure. Ensure the Network Services team complies with established processes, operational frameworks, architectural standards, and enterprise network strategies Translate enterprise technology strategy into actionable network‑focused execution plans for the team, ensuring clarity and alignment Contribute to IT Infrastructure strategic planning, including network roadmaps, capacity forecasting, and long‑term architectural development Manage direct reports, including training, goal setting, coaching, performance evaluations, and career development; support recruitment efforts as needed Define, measure, and report on network‑centric Key Performance Indicators (KPIs) to track service reliability, performance, and team delivery Oversee the successful execution of network projects, ensuring accurate forecasting, on‑time delivery, budget adherence, and smooth transition into operations Direct and participate in the design, implementation, and operational management of enterprise network systems within a multi‑tier, highly available global environment Establish and enforce processes that ensure network platforms and solutions meet qualification, validation, compliance, and regulatory requirements Identify and lead automation and orchestration initiatives for network operations across cloud and on‑premises environments Manage the deployment, modernization, and lifecycle of United Therapeutics’ next‑generation network infrastructure, including data center, cloud, and WAN/LAN environments Ensure the implementation and maintenance of network security standards, baselines, and operational guidelines in alignment with cybersecurity programs Lead efforts to optimize, right‑size, and maintain network infrastructure components based on performance analysis, business requirements, and lifecycle management needs Establish and maintain network‑related incident, problem, change, and knowledge management processes aligned with enterprise ITSM practices Ensure timely and effective team response to network incidents and service-impacting events within agreed service levels (SLAs/SLOs) Support troubleshooting efforts across business-managed and IT-managed services, including SaaS, IaaS, and PaaS solutions when network components are involved Lead network performance and capacity management processes to ensure reliability, scalability, and preparedness for future demand Participate in the on-call rotation and support after-hours network changes, cutovers, and service launches as required Maintain network compliance with Disaster Recovery (DR) and Business Continuity (BC) program standards Ensure all network systems remain compliant with the IT Infrastructure Qualification Program

Requirements

• Bachelor’s Degree in computer science, information systems, or other related field
• 8+ years of experience in enterprise-level infrastructure engineering experience
• 5+ years of experience working in an IT senior or Team Lead role
• Demonstrates a strong commitment to delivering an exceptional end‑user experience and maintaining high network service quality across the organization
• Champions network automation, orchestration, and scalable architectures to improve efficiency, reliability, and operational consistency
• Effectively manages multiple simultaneous initiatives, projects, and operational priorities, making sound decisions on time allocation and resource management
• Brings hands‑on leadership experience with enterprise-class technologies including Palo Alto firewalls, Microsoft Azure networking, Cisco and Meraki platforms, and SD‑WAN solutions

Responsibilities

• Lead and develop a high‑performing team of network engineers to deliver reliable, secure, and high‑quality network services across the enterprise of United Therapeutics' largescale, highly available global network infrastructure.
• Ensure the Network Services team complies with established processes, operational frameworks, architectural standards, and enterprise network strategies
• Translate enterprise technology strategy into actionable network‑focused execution plans for the team, ensuring clarity and alignment
• Contribute to IT Infrastructure strategic planning, including network roadmaps, capacity forecasting, and long‑term architectural development
• Manage direct reports, including training, goal setting, coaching, performance evaluations, and career development; support recruitment efforts as needed
• Define, measure, and report on network‑centric Key Performance Indicators (KPIs) to track service reliability, performance, and team delivery
• Oversee the successful execution of network projects, ensuring accurate forecasting, on‑time delivery, budget adherence, and smooth transition into operations
• Direct and participate in the design, implementation, and operational management of enterprise network systems within a multi‑tier, highly available global environment
• Establish and enforce processes that ensure network platforms and solutions meet qualification, validation, compliance, and regulatory requirements
• Identify and lead automation and orchestration initiatives for network operations across cloud and on‑premises environments
• Manage the deployment, modernization, and lifecycle of United Therapeutics’ next‑generation network infrastructure, including data center, cloud, and WAN/LAN environments
• Ensure the implementation and maintenance of network security standards, baselines, and operational guidelines in alignment with cybersecurity programs
• Lead efforts to optimize, right‑size, and maintain network infrastructure components based on performance analysis, business requirements, and lifecycle management needs
• Establish and maintain network‑related incident, problem, change, and knowledge management processes aligned with enterprise ITSM practices
• Ensure timely and effective team response to network incidents and service-impacting events within agreed service levels (SLAs/SLOs)
• Support troubleshooting efforts across business-managed and IT-managed services, including SaaS, IaaS, and PaaS solutions when network components are involved
• Lead network performance and capacity management processes to ensure reliability, scalability, and preparedness for future demand
• Participate in the on-call rotation and support after-hours network changes, cutovers, and service launches as required
• Maintain network compliance with Disaster Recovery (DR) and Business Continuity (BC) program standards
• Ensure all network systems remain compliant with the IT Infrastructure Qualification Program

Benefits

• Eligible employees may participate in the Company’s comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more.
• For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager