Director, Network Services

CyrusOne Management Services•Dallas, TX

About The Position

CyrusOne is seeking an experienced Director of Network Services to lead our Network Engineering and Transport Operations teams across our nationwide data center footprint. This strategic leadership role is responsible for the design, deployment, and operational excellence of our service provider network infrastructure, including internet connectivity, Layer 2/3 services, DNS, optical transport systems, and DDoS mitigation services that power our customers' mission-critical operations Responsibilities: Strategic Leadership & Vision Define and execute the technical roadmap for network and transport services aligned with business growth objectives and customer requirements Lead capacity planning and network expansion initiatives to support nationwide data center growth Drive innovation in service delivery, automation, and operational efficiency across both network and transport domains Manage departmental budget, vendor relationships, and capital expenditure planning for network infrastructure Operational Excellence Oversee the delivery of DIA (Dedicated Internet Access), MPLS/VPLS, managed DNS, and DWDM transport services ensuring 99.9%+ uptime SLAs Architect and maintain DDoS mitigation strategies including detection platforms, traffic scrubbing, and incident response procedures for volumetric and application-layer attacks Establish and maintain operational processes, procedures, and documentation for both teams Lead incident response for major network events and drive continuous improvement through root cause analysis Implement monitoring, automation, and orchestration strategies to improve service reliability and reduce MTTR Own future strategy of defining a next generation network that can support the dynamic requirements of the business today along with adapting to changing requirements Team Leadership & Development Build, mentor, and retain high-performing Network Engineering and Transport Operations teams Foster collaboration between engineering and transport teams to optimize end-to-end service delivery Develop team capabilities in network automation, programmability, and modern DevOps practices Establish clear performance metrics, career development paths, and technical training programs Partner with NOC, Customer Support, and Sales Engineering teams to ensure seamless customer experience Technical Oversight Provide architectural guidance on BGP routing, MPLS/VPLS implementations, and DNS infrastructure design Drive standardization of network equipment, configurations, and operational practices across all data center locations Evaluate and implement new technologies including SDN, network automation, and next-generation optical transport Ensure network security, compliance, and adherence to industry best practices

Requirements

10+ years of experience in service provider networking with at least 5 years in a senior leadership role
Deep technical expertise in BGP, OSPF/IS-IS, MPLS/VPLS, and Layer 2/3 network design
Strong understanding of DWDM, optical transport systems, and fiber infrastructure
Experience in designing and implementing DDoS mitigation strategies in service provider environments
Demonstrated experience implementing network automation
Proficiency with automation tools, both code and no-code
Proven experience managing teams of 10+ engineers and technical specialists
Track record of delivering large-scale network projects in multi-site data center environments
Experience translating business, customer, and market insights into clear network and transport strategies; acts decisively to drive execution, operational excellence, and measurable outcomes.
Strong capability in building, developing, and retaining high-performing, inclusive technical teams; setting clear expectations, empowering ownership, and aligning talent and capabilities with enterprise priorities.
Leading with integrity and credibility; partnering effectively across technical, operational, and executive stakeholders to drive alignment, manage complexity, and lead change.

Nice To Haves

Bachelor's degree in computer science, engineering, or related field (Master's Preferred)
CCIE, JNCIE, or equivalent expert-level certification
Experience with DNS infrastructure and DDoS mitigation platforms (DigiCert, Arbor Networks, NetScout, Cloudflare, A10 Networks, or similar)
Familiarity with network automation platforms (Cisco NSO, Itential, Ansible)
Familiarity with Cisco, Juniper, Arista platforms and DWDM vendors (Ciena, Infinera, etc.)
Background in wholesale & carrier relationships and interconnection ecosystems
Experience with ITIL, vendor management, and contract negotiations
Strong financial acumen including P&L responsibility

Responsibilities

Strategic Leadership & Vision Define and execute the technical roadmap for network and transport services aligned with business growth objectives and customer requirements
Lead capacity planning and network expansion initiatives to support nationwide data center growth
Drive innovation in service delivery, automation, and operational efficiency across both network and transport domains
Manage departmental budget, vendor relationships, and capital expenditure planning for network infrastructure
Operational Excellence Oversee the delivery of DIA (Dedicated Internet Access), MPLS/VPLS, managed DNS, and DWDM transport services ensuring 99.9%+ uptime SLAs
Architect and maintain DDoS mitigation strategies including detection platforms, traffic scrubbing, and incident response procedures for volumetric and application-layer attacks
Establish and maintain operational processes, procedures, and documentation for both teams
Lead incident response for major network events and drive continuous improvement through root cause analysis
Implement monitoring, automation, and orchestration strategies to improve service reliability and reduce MTTR
Own future strategy of defining a next generation network that can support the dynamic requirements of the business today along with adapting to changing requirements
Team Leadership & Development Build, mentor, and retain high-performing Network Engineering and Transport Operations teams
Foster collaboration between engineering and transport teams to optimize end-to-end service delivery
Develop team capabilities in network automation, programmability, and modern DevOps practices
Establish clear performance metrics, career development paths, and technical training programs
Partner with NOC, Customer Support, and Sales Engineering teams to ensure seamless customer experience
Technical Oversight Provide architectural guidance on BGP routing, MPLS/VPLS implementations, and DNS infrastructure design
Drive standardization of network equipment, configurations, and operational practices across all data center locations
Evaluate and implement new technologies including SDN, network automation, and next-generation optical transport
Ensure network security, compliance, and adherence to industry best practices