Director, Product and Network Services

Ocean Network Express • Lombard, IL

22d • $130,000 - $177,500 • Hybrid

About The Position

Leads efforts of North American operations team(s) focused on services supporting functional areas as assigned by senior leadership.

Requirements

• Ability to multitask and prioritize
• Management of staff, experience in: delegation, performance coaching, feedback
• Strong interpersonal skills, both written and verbal
• Strong analytical ability, acts objectively, and plans for long-term implications
• Proficient with Excel, other analytical tools, and G Suite
• Advance knowledge of macros, pivot tables, and formulas in MS Excel
• Inland logistics, intermodal, and port operations knowledge
• Successful Vendor management relations
• Creative skills andthe ability to explore new opportunities
• Intimate understanding of new and changing customer demands/expectations
• 5+ management and 10+ years of industry-related experience
• Bachelor's degree

Nice To Haves

• Experience overseeing expenditures exceeding $10,000,000 annually is a plus.

Responsibilities

• Leads organization with cross-functional responsibilities as assigned by Senior Leadership.
• Sustains cost-effective management of functional areas of responsibility through process improvements and strong leadership.
• Oversees vendor management, utilization, and velocity to ensure assets are positioned appropriately to satisfy customer demands.
• Builds strong relationships with vendors such as depots, truckers, motor carriers, terminals, and maintenance providers in an effort to deliver high service quality.
• Develops, tracks, and monitors vendor performance, including the creation of tools for ease of tracking performance.
• Develops department expertise to be a key resource and access point for customers and vendors.
• Establishes key KPIs and reporting process.
• Develops internal staff to be a key resource and access point for customers and vendors.
• Works cross-functionally to prioritize customers and ensure service providers understand the same.
• Prepares cost budgets and reconciles monthly expenses and credits.
• Coaches employees to perform at high levels, including expectations, using KPI’s/metrics and goals.
• Completes performance appraisals as required under company guidelines.
• Responsible and accountable for all employees reporting directly or indirectly to this position and for ensuring company policy is communicated and followed.
• Possess a proven track record establishing and meeting departmental performance and financial metrics.
• Experience overseeing expenditures exceeding $10,000,000 annually is a plus.

Benefits

• Opportunities available with hybrid working arrangements
• Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director