Director, Network Serviceability-Carrier Sales

Segra

2d•Remote

About The Position

The Director, Network Serviceability is a results-driven and innovative leader that guides a specialized team focused on automating the process of selling connectivity services through the utilization of GIS, Connectbase, and other location-based intelligence. This role involves overseeing data management, automation, analysis, and platform administration to enhance sales and network serviceability. Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud. Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Requirements

Minimum of 7 years of experience in telecom required
Proven experience in a leadership role, preferably within telecom.
Strong expertise in GIS software and tools, with a deep understanding of telecom industry standards and practices.
Experience with data management, automation tools, and analysis techniques.
Proficient in using Connectbase and CRM systems for data integration.
Familiarity with CLLI - Common Language Identifier codes
Understanding of network interconnection topologies and architectures
Excellent analytical, problem-solving, and decision-making abilities.
Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.

Responsibilities

Lead and mentor a team to drive automation initiatives for connectivity services, ensuring alignment with strategic business goals.
Oversee the management and accuracy of ON NET and Near Net building lists, integrating this data into the Segra CRM system.
Oversee and mentor a team that manages Carrier projects and provides customer sales support.
Collaborate with cross-functional teams to develop and implement location-based intelligence solutions that support network planning and sales activities.
Utilize GIS software for data analysis, visualization, and mapping to provide actionable insights for decision-making.
Ensure data integrity and governance across platforms, driving best practices in data management and automation processes.
Monitor and analyze performance metrics, making recommendations for continuous improvement in service delivery and operational efficiency.
Facilitate training and knowledge-sharing sessions to empower team members in the use of GIS tools and telecom industry knowledge.
Stay updated with industry trends, tools, and technologies to leverage advancements in GIS and automation for enhanced business operations.