Serviceability Engineer - KNOXVILLE, TN

Siemens Healthineers

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Surveys, checks and optimizes product concepts regarding all aspects of their serviceability, maintainability and reliability, for s apecific group of products or systems. Description Siemens Healthineers MI Service Engineering is searching for a Serviceability Engineer for PET/CT products. This group works concurrent to and integrated with the clinical product development processes. This team focuses on driving efficiency gains and excess cost reductions within projects and sustaining activities, driving serviceability topics, technical documentation, service replacement parts and support requirements for the initial delivery of a new product as well as sustaining the technical documents of the installed base of products.

Requirements

Three to five years of experience in technical writing or similar field.
Strong understanding of complex mechanical, electrical, and software systems.
Must have excellent communication skills, particularly in writing.
Experience with CAD and BOM structures.
Bachelor’s degree in communications or technical field (computer science, engineering) or equivalent experience.
Are curious and eager to learn technical concepts and pursue emerging technologies such as AI, Digital Twins, and Extended Reality.
Perform well in deadline driven projects.
Detail oriented.
Possess excellent time management and project organization skills.
Enjoy sharing information and insights with multiple audiences and have genuine interest in the success of others.
Self-starting and can work with minimal direction.

Nice To Haves

Experience with structured writing tools a plus (e.g. Cosima or ArborText).
Experience with medical imaging systems (PET, CT, SPECT, MR) a plus.
Teamcenter and SAP a plus.
Knowledge of PTC Vuforia Studio (or similar) a plus.
Experience animating 3D models.
Experience with video editing and keyframing a plus.
Experience with Creo Illustrate a plus.

Responsibilities

Draw on engineering documents, CAD models, and interactions with engineers to create and revise written and animated service procedures (installation, repair, maintenance, etc.) for hardware and software.
Work with subject matter experts to gain a deep understanding of products and services and translate complex information into polished content.
Develop content in alternative media forms, with consistent voice across all documentation
Test and validate service procedures involving Software, Hardware and Remote Service on physical systems.
Performing updates to our service procedures to achieve optimal service performance in areas of Software Installation, Upgrades, and Removal & Replacements.
Evaluate and prioritize changes and corrections submitted by field technicians.
Collaborate with Design & Development Teams, Marketing, Sales, Field Service.
Responsible for presenting service-related information and updates on current developments in service operations to internal audiences, ensuring clear communication of technical and strategic insights.
Participate in and/or lead productivity initiatives.