Director National Account Services

Delta Dental • San Francisco, CA

4d

About The Position

The Director National Account Services is responsible for overseeing all retention and revenue growth activities associated with the strategic management of in-force customers, contract renewal negotiations, contract management, growth and relationship development. The Director supervises, trains and continuously develops a team of account managers. This position is responsible for protecting existing client base, cultivating value-based relationships, growing revenue and creating a high performing workforce. This role leads a West-Coast based team. Preferred candidates will reside in California or a neighboring state.

Requirements

• 12+ years of related experience w/bachelor’s degree, including 3+ years management
• 5 years of experience in the employee benefits industry is required.
• Ability to motivate, inspire and coach teams to successful completion of goals.
• High comfort level providing and seeking transparent feedback on performance and development opportunities.
• Ability to negotiate with brokers and top level clients.
• Strong organizational, time management and multi-tasking abilities.
• Strong presentation, analytical and problem solving skills.
• Working knowledge of the healthcare industry.
• Experience in SalesForce, MS Office.

Nice To Haves

• Life, accident & disability license preferred.

Responsibilities

• Develops and executes a proactive strategic plan for existing clients.
• Develops, trains and coaches Account Managers against established goals and objectives.
• Translates strategy into action steps.
• Collaborates with sales management to effectively present organization in market and further generate revenue.
• Cultivates relationships with key groups and brokers.
• Identifies best practices and works with appropriate leadership to remove obstacles to ensure that teams are fully functioning and revenue building goals and objectives are being met.
• Partners with the Sales Directors in the acquisition and implementation of new business.
• Develops annual department budgets, monitors variances and takes corrective actions as appropriate.
• Oversees SalesForce updates to assure maintenance of comprehensive and accurate data.
• Models Performance Consulting acumen and coaches their team to engage in this manner at all times- internal and external.
• Performs other duties as requested or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees