Director - Multi-Specialty Practice Operations - John Muir Health Physician Practices - Full Time - 8 Hour - Days

John Muir Health • Walnut Creek, CA

11d • Onsite

About The Position

As a member of the management team and in collaboration with the Medical Director dyad partner, the John Muir Health Physician Practices (JMHPP) Director, Multi-Specialty Practice Operations is a subject matter expert in multi-specialty practice operations and is responsible for the management of Multi-Specialty operations and programmatic development. This role is responsible for the execution of metric-driven and high performing practice operations. The Director of Practice Operations works in partnership with the Vice President of Practice Operations, Performance Improvement team, peer Executive Director team, and physician leadership to provide operational direction and administrative leadership across specialty locations. The Director oversees provider, patient and staff experience in partnership with their dedicated physician dyad and drives industry leading performance by implementing budgetary, operational, and strategic plans for all Multi-Specialty divisions. The Director participates in a cross-continuum service line structure with Multi-Specialty Service Line Executive Directors and provides input into ambulatory strategy development, specifically for specialty and service line strategies for growth and operational improvements. The Director will measure the success of practice performance against financial, operational, and clinical performance metrics and benchmarks identified by the JMHPP leadership team and will develop and implement course correction activities as needed. The Director enforces standardized operations across all assigned practice sites and ensures adherence to policies and procedures set forth by senior leadership. The Director is also responsible for the implementation of strategic and operational initiatives developed by JMHPP leadership across practice sites, inclusive of service line priorities. Additionally, the Director collaborates with Medical Group Leadership and foundation-based physicians to optimize practice operations, clinical quality measures, patient flow, access, revenue cycle (as applicable), and overall financial health. The Director is also responsible for performance results in patient, provider, and staff experience through upholding and promoting internal and external service standards. In support of a high-performing staff, the Director facilitates professional development through practice manager training and mentorship. The Director reports to the JMHPP Vice President, Practice Operations. Direct reports for this role are assigned practice managers supervisors and RN Regional Manager. The Director operates the practices in partnership with the Medical Director dyad, focusing on administrative, business, and operational items while the Medical Director focuses on clinical and provider-specific items. The Director serves as the single point of contact for high-level practice site course correction implementations, operational partnerships, and metric-driven practice reporting. The scope of this position includes managing and visiting all practice sites within the assigned region to ensure best practice operations are being implemented and followed and to foster professional relationships with the staff and providers. The Director of Multi-Specialty Practice Operations is responsible for maintaining productive relationships with hospital service line directors/executive directors, practice managers directors, performance improvement/programmatic, strategic and marketing leadership. The Multi-Specialty Practice Operations Director will also manage Joint Venture relationships by acting as the key point of contact for JV leadership.

Requirements

• 5 years Management - Progressive Leadership in an Ambulatory/Physician Practice
• Team Building
• Change Management
• Working with Physicians, Building Strong and Trusting Relationships with Physician Leaders
• Ability to make timely and informed decisions as well as the ability to delegate
• A high level of comfort, knowledge and experience regarding finance, cost control, access, productivity enhancement, government regulations and reimbursement methodologies
• An understanding and appreciation for clinic operations, including significant continuous quality improvement expertise and interest in operational improvements
• Comfort and familiarity with computer systems, programs, and applications with an ability to instill this in others
• Ability to develop a strong, successful, and responsive management team that is quality oriented, metric driven, and focused on customer service
• Delivers written and verbal communication in a clear, concise, compelling manner to effectively engage others and achieve desired results
• Advanced skills in the arts of negotiation and persuasion
• Excellent physician relation skills and ability to engage physicians by providing valuable insights and logical explanations when faced with difficult questions
• Ability to think creatively and strategically and develop innovative solutions to challenging problems

Nice To Haves

• Associate Degree (Or 7 years of experience)
• Bachelor’s Degree
• MBA, MHA, MPH, NP, PA, or other related graduate degree
• Strong operations management experience in leading primary care or regionally oriented practices with greater than 15 physicians
• A continuous learner who can demonstrate competencies as outlined in the medical practice Body of Knowledge through professional achievement in attaining Certification/Fellowship in the American College of Medical Practice Executives (Medical Group Management Association), and/or in American College of Healthcare Executives
• Lean Six Sigma Certification

Responsibilities

• Management of Multi-Specialty operations and programmatic development
• Execution of metric-driven and high performing practice operations
• Provide operational direction and administrative leadership across specialty locations
• Oversee provider, patient and staff experience in partnership with their dedicated physician dyad
• Implement budgetary, operational, and strategic plans for all Multi-Specialty divisions
• Provide input into ambulatory strategy development, specifically for specialty and service line strategies for growth and operational improvements
• Measure success of practice performance against financial, operational, and clinical performance metrics and benchmarks
• Develop and implement course correction activities as needed
• Enforce standardized operations across all assigned practice sites and ensure adherence to policies and procedures
• Implement strategic and operational initiatives developed by JMHPP leadership across practice sites
• Optimize practice operations, clinical quality measures, patient flow, access, revenue cycle (as applicable), and overall financial health
• Responsible for performance results in patient, provider, and staff experience through upholding and promoting internal and external service standards
• Facilitate professional development through practice manager training and mentorship
• Operate the practices in partnership with the Medical Director dyad, focusing on administrative, business and operational items
• Serve as the single point of contact for high-level practice site course correction implementations, operational partnerships, and metric-driven practice reporting
• Manage and visit all practice sites within the assigned region to ensure best practice operations are being implemented and followed
• Foster professional relationships with the staff and providers
• Maintain productive relationships with hospital service line directors/executive directors, practice managers directors, performance improvement/programmatic, strategic and marketing leadership
• Manage Joint Venture relationships by acting as key point of contact for JV leadership

Benefits

• Pay Range: $174,615.00 - $261,922.00
• Salary Offer amounts are based on demonstrated/relevant experience and/or licensure.
• Pay will be adjusted to the local market if hired outside of the Bay Area.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree