Director, Mobile Platform Engineering

ServiceNow•San Diego, CA

2d•Hybrid

About The Position

Lead a world-class Mobile Platform Engineering organization at ServiceNow that powers AI-native enterprise experiences across iOS and Android. This leader will hire exceptional mobile and AI talent, establish an AI-forward engineering culture, and deliver scalable mobile platform capabilities for purpose-built enterprise applications. Lead Mobile Platform Strategy and Execution: Own the technical roadmap for enterprise mobile platform capabilities across Android and iOS. Establish and run on-call rotations, incident response processes, and a blameless postmortem culture that drives reliability improvements. Define reusable frameworks, SDKs, and platform patterns that accelerate application development across multiple product teams. Partner with Product, Design, AI, Infrastructure, and Business leaders to deliver differentiated mobile experiences. Drive excellence in performance, reliability, security, scalability, and operational rigor across the mobile platform. Architect Enterprise Mobile Experiences: Design mobile platform capabilities for purpose-built enterprise applications across customer service, field service, operations, and productivity workflows. Lead architecture for synchronization, offline-first experiences, notifications, inbox experiences, real-time interactions, and workflow execution. Ensure applications perform reliably in low-connectivity and offline environments while meeting enterprise-grade security, privacy, and compliance requirements. Create seamless experiences across mobile clients, AI services, platform capabilities, and enterprise workflows. Provide Technical Leadership: Lead critical architecture reviews and complex technical decisions across mobile, platform integration, and application layers. Own the mobile build and delivery pipeline, including CI/CD reliability, build speed and test infrastructure. Establish standards for observability, telemetry, mobile performance benchmarking, release quality, and production readiness. Mentor Engineering Managers, Staff Engineers, Principal Engineers, and senior technical contributors. Advance mobile innovation through AI-enabled workflows, modern development practices, and strong engineering fundamentals.

Requirements

12+ years of software engineering experience with significant experience leading mobile engineering organizations (Android and iOS)
3+ years leading engineering managers or multi-team organizations
Strong technical depth in mobile architecture, APIs, distributed systems, cloud-native services, networking, security, data synchronization, and MAM/MDM enterprise integrations
Track record building and scaling enterprise-grade mobile applications or mobile platforms used at large scale
Experience managing Engineering Managers and senior technical leaders

Nice To Haves

Experience building or integrating generative AI, LLM-powered experiences, AI agents, or copilots into mobile or enterprise applications
Working knowledge of RAG, prompt engineering, agent orchestration, tool use, evaluation frameworks, guardrails, and AI safety principles
Familiarity with AI platforms and frameworks such as Azure AI, OpenAI, Anthropic, Gemini, LangChain, Semantic Kernel, or comparable ecosystems
Understanding of on-device AI patterns, small language models, speech or vision models, real-time inference constraints, and mobile latency tradeoffs
Experience applying AI to engineering productivity, including code generation, test generation, automated review, incident analysis, or quality automation
Ability to translate emerging AI capabilities into practical, secure, enterprise-grade mobile workflows

Responsibilities

Lead a world-class Mobile Platform Engineering organization
Hire exceptional mobile and AI talent
Establish an AI-forward engineering culture
Deliver scalable mobile platform capabilities
Own the technical roadmap for enterprise mobile platform capabilities across Android and iOS
Establish and run on-call rotations, incident response processes, and a blameless postmortem culture
Define reusable frameworks, SDKs, and platform patterns
Partner with Product, Design, AI, Infrastructure, and Business leaders
Drive excellence in performance, reliability, security, scalability, and operational rigor
Design mobile platform capabilities for purpose-built enterprise applications
Lead architecture for synchronization, offline-first experiences, notifications, inbox experiences, real-time interactions, and workflow execution
Ensure applications perform reliably in low-connectivity and offline environments
Create seamless experiences across mobile clients, AI services, platform capabilities, and enterprise workflows
Lead critical architecture reviews and complex technical decisions
Own the mobile build and delivery pipeline, including CI/CD reliability, build speed and test infrastructure
Establish standards for observability, telemetry, mobile performance benchmarking, release quality, and production readiness
Mentor Engineering Managers, Staff Engineers, Principal Engineers, and senior technical contributors
Advance mobile innovation through AI-enabled workflows, modern development practices, and strong engineering fundamentals