Director, Metrics Strategy and Reporting
About The Position
Capital One is a rapidly growing organization focused on its customers, driven by innovation in technology, cybersecurity, reliability, software quality, and data management. The Technology & Data Risk Management (TDRM) organization, comprising approximately 200 professionals, oversees about 14,000 developers, setting high standards for cybersecurity, reliability, tech risk, and data management risk. The Chief Tech Risk Officer (CTRO) and TDRM are independent, ensuring that business leaders have the necessary tech and data risk information for informed decision-making. TDRM professionals are skilled in information security, cybersecurity, site reliability engineering, technology, data analysis, data science, and risk management, providing valuable advice and delivering high-impact results. As the Director, Metrics Strategy and Reporting, you will be responsible for creating a strategy to leverage metrics for driving change, updating the organization's metrics for cybersecurity, technology risk, and developer quality, and implementing these metrics to achieve systemic change. You will also enhance reporting processes to ensure clarity, consistency, and effective messaging. This role involves overseeing the coordination and drafting of the quarterly memo to the Board of Directors' Risk Committee, collaborating with peers in the second line and counterparts in the first line. Additionally, you will support the development of technology, cyber, and data risk content for executive audiences. The ideal candidate is a seasoned leader with strong quantitative methods knowledge applied to technology/cyber risk, strategic thinking capabilities, intellectual curiosity, and a preference for data-driven environments. Key attributes include being execution-oriented, a self-motivator, collaborative, passionate about technology risk and cybersecurity, a critical analytical thinker, and an experienced people leader who empowers their team.
Requirements
- Bachelor’s degree or military experience
- At least 10 years of experience in cybersecurity or technology risk
- At least 5 years of experience with cybersecurity or technology risk metrics
- At least 5 years of experience with governance fora
- At least 3 years of experience leading people
Nice To Haves
- Master’s degree in computer science, mathematics, or engineering
- At least 12 years of experience in cybersecurity or technology risks related to resilience, reliability, or code quality
- At least 3 years of experience in cloud computing
- An understanding of more than one of the following domains: cybersecurity, site reliability engineering, dev/ops, and developer excellence
- Experience revamping an organizational metrics program
- Experience with governance fora in which senior leaders use metrics to manage their organizations
Responsibilities
- Understand our current approach and develop a strategy to better use metrics, dashboards, and governance fora to drive change. The intended audience starts at the program manager level and progresses up through the Board of Directors and formal risk appetite metrics.
- Develop suites of metrics across the technology, technology risk, and cybersecurity domains, aligned to industry frameworks.
- Engage stakeholders across the first, second, and third lines of defense to align on the metrics and thresholds.
- Dive deeply into different domains to understand the shortcomings and limitations of metrics and ensure they are appropriately documented and communicated.
- Monitor metrics, investigate anomalies, and escalate necessary response actions.
- Make recommendations on how to better leverage metrics and data in reporting.
- Oversee the development of various reports and reports, such as the quarterly Board memo, presentations to senior and executive management as well as external audiences.
Benefits
- performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
