Director - Merchant & Embedded Banking

M&T Bank•Buffalo, NY

3d•$154,700 - $257,900•Onsite

About The Position

Responsible for the product strategy, operations, implementation, and account management of Merchant and Embedded Banking solutions. This role involves developing product strategy, innovation, and risk and operational support for the Merchant and Commercial business. The Director will oversee the integration of banking services into non-traditional platforms like apps, websites, or IoT devices, coordinating with cross-functional teams to ensure seamless user experiences, regulatory compliance, and effective technical implementation. Key activities include strategic planning, partnership management, product development, and risk assessment to drive the success of embedded banking initiatives. The role also focuses on developing differentiated customer experiences, reviewing existing product lines for strategic clarity and alignment with broader bank strategies, and leading efforts to revitalize or develop new products for Middle Market and B2B segments. The Director will manage the overall process from strategy to go-to-market launch, partner with business line heads to manage the P&L performance of Commercial Payments, and ensure appropriate product margins, acquisition economics, credit performance, and pricing. This includes working closely with Marketing, Finance, Business Banking, TM sales, and other enterprise organizations. The role sets product line vision, strategy, and management, manages financial performance and profitability, and designs and delivers innovative products and services to improve client experience. Additionally, the Director will motivate and incentivize the sales force, ensure alignment with differentiating vendors, and exercise managerial authority over staffing, performance appraisals, promotions, and terminations. The position requires adherence to the Company’s risk and regulatory standards, designing and implementing internal controls, and identifying risk-related issues for escalation. Promoting an environment that supports belonging and reflects the M&T Bank brand, maintaining internal control standards, and completing related duties are also key aspects of the role.

Requirements

Bachelor’s degree and a minimum of 15 years’ experience in Treasury Management, Embedded Banking, Merchant, FX and Trade businesses inclusive of 10 years’ experience as a TM, Embedded Banking and FX Sales leader, or in lieu of a degree, a combined minimum of 19 years’ higher education and/or work experience, including a minimum of 15 years’ years’ experience in Treasury Management, Embedded Banking, Merchant, FX and Trade businesses.
Minimum 6 years management experience.
Demonstrated thought leadership and strategic experience
Broad knowledge of payment trends, digital solutions and disruptors in payments
Deep customer focus
Familiarity with techniques to uncover insights and innovation
Innovative thinker that can drive change through an organization
Attract talent to the organization as well as maintain and motivate existing staff to drive value to their clients and revenue to the Bank

Nice To Haves

Physical Requirements: Not applicable

Responsibilities

Develops product strategy, innovation and risk and operational support for Merchant and Commercial business.
Oversees the integration of banking services into non-traditional platforms, such as apps, websites, or IoT devices.
Coordinate with cross-functional teams to ensure seamless user experiences, compliance with regulations, and effective technical implementation.
Strategic planning, partnership management, product development, and risk assessment to drive the success of embedded banking initiatives.
Develops differentiated customer experiences to support Digital and non-Digital product value propositions.
Reviews existing product lines, ensuring there is both product line strategy and clarity around opportunity being pursued, target segments, customer needs, value proposition differentiation, and connectivity with broader Bank customer segment strategies.
Leads efforts to revitalize or develop new products to serve the needs and win with Middle Market and B2B segments.
Leads the overall process across strategy, discovery, ideation, economics, development and comprehensive go-to-market launch campaigns.
Partners with various business line heads across the Bank to manage the P&L performance of the Commercial Payments business, ensuring the right product margins, acquisition economics, credit performance and pricing.
Works closely with partners in Marketing, Finance, Business Banking, TM sales and other organizations across the enterprise.
Sets product line vision, strategy and management.
Manages financial performance and solution product line profitability.
Designs and delivers innovative products and services and improve the internal and external client experience.
Motivates and incents sales force to drive value.
Ensures the Bank is aligned with appropriate vendors that differentiate us among our peers and competition to create winning conditions.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.