Director, Membership Programs

PragerU • Los Angeles, CA

8d • $100,000 - $125,000 • Onsite

About The Position

Our mission is to promote American values through the creative use of digital media, technology and edu-tainment. We’re proud to be voted among the “Best Place to Work in Los Angeles” by the LA Business Journal 4 years in a row.
This role leads our online membership growth and retention initiatives while managing key donor communications projects across the organization. The Director, Membership Programs will collaborate closely with leadership and cross-functional teams to grow our donor membership through acquisition, upsell, retention and winback initiatives. The ideal candidate is highly organized, collaborative, and able to manage multiple priorities at once.

Requirements

• 5-7+ years of experience in project management, marketing operations, donor communications, membership programs, or a related role
• Strong organizational skills with the ability to manage multiple projects, deadlines, and stakeholders simultaneously
• Excellent written and verbal communication skills, with experience creating or managing supporter-facing messaging
• Comfortable working cross-functionally with executive leadership, design, development, and database teams
• Detail-oriented with a strong focus on accuracy, especially with donor information and reporting
• Proficiency with standard office tools (Google Workspace or Microsoft Office); CRM/database experience is a plus
• Collaborative, service-minded, and able to adapt quickly in a fast-paced environment
• High integrity and professionalism, including a commitment to donor confidentiality and representing PragerU well
• Passion for PragerU’s mission and a desire to help advance it through effective communication and donor support

Responsibilities

• Build and execute a donor stewardship strategy to deepen long-term relationships and increase lifetime value
• Drive membership acquisition through outreach campaigns such as email, direct mail, and calling efforts
• Maintain and grow membership with a strong focus on retention and supporter engagement
• Lead lapsed donor reactivation efforts alongside standard retention work
• Partner with content and marketing teams to align membership messaging with broader organizational campaigns
• Manage the quarterly gift selection process for PragerUnited
• Create ongoing reports to assess program performance and identify opportunities for improvement
• Define and report on KPIs and dashboards for executive leadership
• Oversee customer service support efforts for membership-related inquiries

Benefits

• This position is eligible for an annual bonus based on personal and company performance, in addition to our robust benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed