Director, Member Relations

U.S. Chamber of Commerce•Washington, DC

5d•$122,250 - $153,000•Hybrid

About The Position

The U.S. Chamber of Commerce is the world's largest business organization, dedicated to improving lives and strengthening society through American business. We foster strong relationships among the American people, business leaders, and elected officials globally. As a trusted advocate and partner, we are driven by innovation and partnership, holding ourselves to the highest standards. We are committed to our members and our employees, supporting long-term career development with relevant learning opportunities, empowering leadership, deep expertise, and innovative problem-solving. This position is for a senior member relations professional focused on engaging high-level members and prospects within a dynamic AI- and technology-focused portfolio. The role is designed for both retention and growth, requiring the Director to manage C-suite relationships with existing members while identifying, cultivating, and closing new revenue opportunities. The Director will engage government relations executives of leading companies to develop deep partnerships, leverage industry expertise, and drive member value and revenue growth. Proven connectivity to technology hubs across the U.S. is essential, with international experience being a plus. Regular travel, especially to the West Coast, is expected, and on-ground experience in these hubs is strongly preferred. The ideal candidate will possess superior relationship management skills and extensive experience partnering with C-suite executives to understand goals and deliver opportunities.

Requirements

Bachelor’s degree and 5+ years’ experience in fundraising/sales or member or client relations.
Direct revenue responsibility.
Direct exposure to and a passionate interest in AI- and technology-company ecosystems, lifecycles, trends, policy debates, and key influencers of debates—with the ability to translate complex issues into compelling member and prospect engagement opportunities.
Superior relationship management experience and sales skills.
Strong client service ethic.
Strong presentation and persuasion skills; confidence when conversing with C-suite leaders from large corporations in a business development capacity.
Excellent written communication skills, attention to detail, and an obsession with accuracy.
Ability to present to large and small groups alike and speak publicly with clarity, discipline, and brevity.
Deep intellectual curiosity and a keen interest in policy, with an ability to unpack complex topics and turn them into digestible, compelling sales opportunities.
Ability to effectively articulate the Chamber value proposition to our members, with an interest in politics and policy and a deep appreciation for the contribution that the Chamber makes to the business community at large.
Demonstrated ability to engage and understand stakeholder issues impacting prospective members’ industries and/or organizations.
A growth and learning mindset characterized by an openness to challenging assumptions at the organizational and personal levels.
A seasoned and impassioned entrepreneur who is eager to contribute to department-wide transformation and new opportunities.
Strong techniques around guiding sales messaging with diplomacy, tact, and sensitivity for a range of audiences.
Organizational and business savvy.
Data-driven approach to utilizing a CRM, such as Salesforce, to track progress, identify trends, and grow engagement.

Nice To Haves

Past work experience in professional services, political fundraising, a membership organization, government affairs, a communications agency, or a media company is preferred.
Some international experience and exposure a plus.
On-ground experience in technology hubs strongly preferred.

Responsibilities

Oversee a portfolio of the Chamber’s significant members in a given industry or industries, leading the strategy and engagement with portfolio member accounts and leveraging industry expertise and intelligence to share insights and deliver results.
Actively engage members to deliver value through regular connections and touchpoints, news and policy updates, and event invitations and opportunities.
Drive new business growth within the AI and technology portfolio through consistent prospecting, outreach, and cultivation of high-potential companies.
Meet or exceed annual revenue and retention goals within the portfolio and lead the development and implementation of an integrated and strategic revenue plan to grow existing accounts.
Create customized KPIs for each portfolio member company to define success, demonstrate value, chart progress against strategic goals, and exceed members’ expectations.
Develop close partnerships with and support senior Chamber leaders as they strengthen ties to national and global AI and technology corporate leaders.
Work creatively and collaboratively with policy expert colleagues to constantly identify new areas of interest for members throughout the Chamber’s advocacy offerings, deliver contracted benefits, deepen overall engagement, and unlock additional areas of investment.
Work closely with finance and operations colleagues on revenue forecasting, renewal planning, invoicing, and engagement tracking, using the Salesforce platform and other tools.
Travel regularly to deepen relationships with current members, build new prospect relationships, and represent the Chamber in key markets and industry settings.