Director – Member Journey Owner, Group Retirement Services (GRS)
About The Position
The Director – Member Journey Owner, Group Retirement Services (GRS) role focuses on building a strategy and executing on the creation of digital experiences that delight our clients and build long-term wealth relationships. This role also ensures a balance in our experience that attracts Employers to wanting to have Sun Life support their Group Retirement Plan. The individual will be guided by their deep understanding of the digital wealth landscape, our clients, our competitors, and their close relationships with business and other stakeholders. They will manage priorities carefully, ensuring that we deliver on the experiences that are core to our business and align with the overall strategy and objectives of the Group Retirement business. The ideal candidate is passionate about building client experiences that can support clients in meeting their wealth goals. They are a leader who constantly strives to innovate by being both client and data obsessed to ensure the best possible experience.
Requirements
- Effective at both presenting and influencing senior leadership.
- Able to navigate a large and matrixed organization at a senior level.
- Strong acumen in Agile delivery models and transforming teams to accelerate delivery.
- 7+ Years of digital product delivery with a focus on wealth, retirement, or investments.
- Data-driven leader with experience using analytics and AI to drive outcomes.
- Strong communication skills and comfortable speaking with business stakeholders.
- Ability to collaborate and make decisions effectively with sometimes limited information.
- Excellent ability to problem solve, and analyze options, to arrive at the best solution.
- Encouraging of an experimental mindset to drive innovation.
- Depth of strategic experience with a focus on business model evolution.
Nice To Haves
- Bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
Responsibilities
- Work with the AVP, Member Journey Owner to set an ambitious and clear vision/strategy that can be aligned with senior leaders, while also being articulated to the squads that will deliver the work.
- Be accountable for creating and aligning on digital sales outcomes, along with other key objectives, that are measured and reported back to your leadership group on an ongoing basis.
- Prioritize work for the squads responsible for delivery to ensure they are focusing on features that are the most critical to meeting OKRs set by leadership and yourself.
- Maintain key partnerships with marketing, operations, product, and our sales team to support prioritization and alignment on key features & experiences.
- Leverage surveys, competitive intelligence, and customer data on an ongoing basis to ensure we are continuing to focus on the most important features.
- Look for opportunities to collaborate broadly across the organization to ensure scalability of key innovations & solutions (i.e. Financial Planning, Operations, etc.).
- Manage and provide guidance to a group of Product Owners to support them in delivering on their objectives. Remove roadblocks as required.
- Assist our Business Development partners in presenting on key solutions that will support Employers in administering their retirement plan.
- Own the end-to-end journey of a solution to ensure that the holistic impact to our internal and external partners is considered.
- Work closely with business leaders to establish each product’s business value to support messaging, communication, and customer outreach as necessary.
Benefits
- A competitive salary and bonus program, based on market scale.
- A flexible group insurance program starting on your first day of work to meet your needs and those of your family.
- Time off that allows you to focus on the moments that matter most.
- 20 vacation days per year.
- Our Share Ownership Program gives you the opportunity to invest in Sun Life while benefiting from employer matching contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
