Director, Medical Respite (Tucson)

Catholic Community Services of Southern Arizona Inc•Tucson, AZ

1d•Onsite

About The Position

Catholic Community Services of Southern Arizona, Inc. (CCS) is thriving! For 90 years, CCS has focused its mission to strengthen families, support communities, provide compassionate services, and deliver excellence. Providing Help. Creating Hope. Serving All. We credit our continued success to our valuable employees! If you want to make a difference, help people, and serve your community, we want YOU to join our team! For more information visit our website at: www.ccs-soaz.org. Senior leadership role responsible for the strategic direction, clinical, and operational excellence and long-term sustainability of the Medical Respite program serving medically vulnerable individuals that are unhoused. This position provides executive oversight of all clinical and non-clinical services, including Admissions, Case Management, Behavioral Health, and Support Services. This position is accountable for program performance across financial outcomes, clinical quality, regulatory compliance, employee engagement, and patient satisfaction. This role ensures the delivery of high-quality, patient-centered care while maintaining full compliance with all federal, state, and contractual requirements, including Arizona Healthcare Cost Containment System (AHCCCS) and Department of Developmental Disabilities (DDD) standards where applicable. This position serves as the primary external representative and executive leader of the program, responsible for cultivating strategic partnerships, managing key contracts, and positioning the program as a critical community healthcare resource. Position may from time to time be stressful and require a high demand of performance. May perform other duties as assigned.

Requirements

Bachelor's Degree in Public Health, Health Policy, Healthcare Administration, or related field
Licensed Registered Nurse (RN) or licensed mental health practitioner
Minimum of five (5) years of progressively responsible leadership experience, including oversight of clinical operations and contract management
Demonstrated experience working with Medicaid systems (AHCCCS) and/or DDD
Must be at least 18 years of age
Valid driver license, proof of insurance, and 39-month motor vehicle report
Ability to obtain and maintain Arizona Level One Fingerprint Clearance Card and FBI National Criminal Records History Report (employer paid)
Pass pre-employment drug screen (incudes marijuana, regardless of recreational use laws) (employer paid)
TB test (employer paid)

Nice To Haves

Master's Degree in Nursing, Social Work, Counseling, Public Health, or related field
Experience working with unhoused populations and community-based healthcare programs
Experience with managed care contracting and healthcare program development
Additional years of directly-related experience
Bilingual in English and Spanish, verbal and written

Responsibilities

Serves as the executive leader and public ambassador of the Medical Respite program, representing the organization to hospitals, AHCCCS health plans, DDD, government agencies, and community stakeholders
Leads business development and contract management efforts, including securing, maintaining, and expanding partnerships with healthcare systems, managed care organizations, and public entities
Coordinates compliance with all contractual, licensing, and regulatory requirements, including performance metrics, reporting standards, and quality expectations
Develops and maintains strong relationships with referral partners, funders, and community stakeholders to promote program growth, satisfaction, and long-term collaboration
Provides strategic leadership in program planning, including development and execution of goals, budgets, and sustainability initiatives such as grants and new funding opportunities
Oversees clinical and operational performance to ensure high-quality, efficient, and evidence-based service delivery aligned with established standards of care
Directs multidisciplinary teams by establishing staffing models, supervising personnel, and supporting workforce development and performance management
Ensures integration of clinical and support services, including medical records, transportation, and facility operations, to support coordinated and seamless care delivery
Maintains oversight of data systems, program evaluation, and reporting infrastructure, ensuring accurate, timely submission of utilization, outcome, and compliance reports
Facilitates proper billing, documentation, and reimbursement processes, including Medicaid (AHCCCS) eligibility screening and enrollment support for clients
Represents the program in regional planning groups, stakeholder meetings, and community coalitions, while leading outreach and marketing efforts to enhance visibility and impact
Maintains accountability for 24/7 program operations, including staffing, safety protocols, and responsiveness to internal and external stakeholders
Collaborates with internal leadership and external partners to ensure coordinated care, effective service transitions, and continuity of care; may provide direct clinical support and perform job-related travel as needed