Medical Respite Administrator

Mercy Haven • Bay Shore, NY

1d • $60,000 - $60,000 • Onsite

About The Position

Mercy Haven is proud to open Long Island's first Medical Respite Program this spring in Bay Shore. This 10-bed program will provide short-term, recuperative care for individuals experiencing homelessness or unstable housing who are recovering from or preparing for surgery. The Medical Respite Administrator is responsible for the overall operations of this medical respite program, offering an opportunity to help people heal with dignity in a safe, supportive environment.

Requirements

• Master's degree in social work or a related field plus 1 year of full time relevant experience OR Associate or Bachelor of Science in Nursing (ADN/BSN) with RN license plus 1 year of full-time relevant experience OR Bachelor's degree in any field with significant coursework or experience in human, social, or health services plus 3 years full-time relevant experience, including 1 year in program operations or management. OR Associate degree plus 4 years of full-time relevant experience, including 1 year in program operations or management. OR High school diploma or equivalent plus 5 years of full-time relevant experience, including 1 year in program operations or management.
• Valid Current NYS Driver's License in good standing
• Knowledge of social determinants of health, community resources, and healthcare systems
• Experience working with Microsoft Word, familiarity with email applications, comfortable using Electronic Health Records

Responsibilities

• Oversee all daily operations of the Medical Respite Program, including admissions, discharges, census management, and service delivery coordination
• Ensure appropriate program flow and bed utilization by coordinating referrals, admissions decisions, and discharge timelines in collaboration with referral sources and internal staff
• Develop and implement operational procedures to support efficient, consistent, and high-quality service delivery
• Provide direct supervision, guidance, and ongoing support to program staff
• Support staff in managing complex client situations, including crisis intervention, conflict resolution, and client advocacy
• Facilitate regular team meetings, case conferences, and supervision sessions to promote communication, accountability, and best practices
• Identify training needs and support staff development, particularly in areas such as trauma-informed care, harm reduction, and medical respite best practices
• Collect, analyze, and report program data related to client outcomes, service utilization, and operational performance
• Monitor key performance indicators such as length of stay, hospital readmission rates, successful discharges to housing, and client satisfaction
• Use data to inform program improvements, identify trends, and support strategic decision-decision-making
• Build and maintain strong relationships with hospitals, healthcare systems, shelters, and community-based organizations to support referrals and continuity of care
• Serve as the primary point of contact for external partners regarding program operations, admissions, and coordination of care
• Represent the program in community meetings, provider networks, and collaborative initiatives
• Adhere to Mercy Haven and DOH policies, procedures and regulations
• Provide on-call coverage as required to support program operations and respond to client needs or emergencies
• All other duties as assigned

Benefits

• Full Benefits Package including Medical, Company-Paid Dental and Vision Single Coverage.
• Health Reimbursement Account (HRA) for medical plan.
• Generous Paid Time Off policies, including vacation and sick time.
• Agency paid Basic Life Insurance.
• Supplemental Employee, Spouse and Child Life Insurance policies, Long Term Disability (LTD), Short Term Disability (STD), 403(b) Retirement Savings
• Tuition Reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees