Director, Media Operations
About The Position
Carat Canada is seeking a forward thinking Director, Media Operations who brings a visionary, end to end perspective to how work flows through an organization. You will be the connective force across processes, platforms, and teams - translating complex business challenges into streamlined ways of working, modernized operations, and automated solutions that scale. Sitting at the intersection of media, data, finance, and technology, you will architect and drive integrated operating models that elevate client delivery, optimize efficiency, and ensure accuracy and transparency at every touchpoint. What You’ll Do Client & Stakeholder Leadership Act as the senior operational partner across enterprise accounts, supporting both day-to-day delivery and long-term planning Align cross-functional teams to client contracts, scopes, and governance expectations Lead senior client conversations, providing clarity on operations, risk, and resolution Financial Operations & Governance Own end-to-end billing and reconciliation, including supplier management and discrepancy resolution Ensure accurate budget delivery, spend actualization, and proof-of-performance Resolve complex financial issues (credits/debits, late payments, audit queries) Maintain audit-ready documentation and controls Data & Operational Enablement Apply strong understanding of data workflows and infrastructure supporting billing, reconciliation, and reporting Assess data quality, traceability, and dependencies across systems Partner with data and technology teams to drive automation and reduce manual risk Use analytics to identify discrepancies, monitor delivery, and surface risks Design processes with scalability and reporting in mind Process Design & Improvement Build and evolve scalable operating models that drive accuracy and efficiency Identify systemic issues and lead cross-functional improvements Translate client requirements into clear processes and controls
Responsibilities
- Act as the senior operational partner across enterprise accounts, supporting both day-to-day delivery and long-term planning
- Align cross-functional teams to client contracts, scopes, and governance expectations
- Lead senior client conversations, providing clarity on operations, risk, and resolution
- Own end-to-end billing and reconciliation, including supplier management and discrepancy resolution
- Ensure accurate budget delivery, spend actualization, and proof-of-performance
- Resolve complex financial issues (credits/debits, late payments, audit queries)
- Maintain audit-ready documentation and controls
- Apply strong understanding of data workflows and infrastructure supporting billing, reconciliation, and reporting
- Assess data quality, traceability, and dependencies across systems
- Partner with data and technology teams to drive automation and reduce manual risk
- Use analytics to identify discrepancies, monitor delivery, and surface risks
- Design processes with scalability and reporting in mind
- Build and evolve scalable operating models that drive accuracy and efficiency
- Identify systemic issues and lead cross-functional improvements
- Translate client requirements into clear processes and controls
Benefits
- medical
- dental
- RRSP
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
