Director, MDR (Managed Detection and Response)

Barracuda Networks Inc.•Chelmsford, MA

4d•$182,000 - $230,000•Remote

About The Position

The Director of MDR will lead the SOC and Expert Led team, overseeing a global organization across AMER, EMEA, and APAC that consists of cyber security analysts, managers, cyber advisors, the IR team, and vulnerability management. This role is responsible for the design and execution of the human led detection and response service delivered to Barracuda customers, directing critical incident response operations on their behalf, and shaping the operational strategy in alignment with broader business objectives. The Director will mentor and develop a high performing global team, ensure compliance with global standards, and provide strategic guidance on risk management and security operations for Barracuda customers.

Requirements

Bachelor's/ master’s degree in cybersecurity, information security, computer science, or equivalent
15-20 years of experience with bachelor’s or 12-18 years of experience with master's in areas such security operations, cyber incident response, threat hunting or equivalent
7-10 years of management experience
SOC Operations and 24/7 Global Service Delivery
MDR and EDR Platform Management
Security Architecture, Tools and Technologies
Cybersecurity Principles and Practices
Incident Response and Crisis Management
Vendor Management, Contract Negotiation, and Commercial Governance
Customer Engagement and Executive Communication
Public Speaking and Industry Representation
Cross Functional Partnership with Product, Sales, Customer Success, and Support
IT and Service Delivery Strategy
Business Acumen and Commercial Awareness
Industry Expertise across MDR, XDR, EDR, and SOC Domains
Strategic Roadmap Development
Global People and Performance Management across AMER, EMEA, and APAC
Process Improvement and Operational Excellence
Interviewing and Recruiting across Multiple Regions
Team Development and Talent Pipeline Building

Nice To Haves

Certified Information Systems Security Professional (CISSP) or equivalent
Certified Information Security Manager (CISM) for expertise in security management and governance

Responsibilities

Develops, implements, and continuously refines the MDR service strategy, ensuring alignment with Barracuda business objectives, customer outcomes, and industry best practices
Oversees the design, implementation, and operation of advanced detection and response technologies and SOC tooling, ensuring robust protection for Barracuda customers against evolving cyber threats
Owns the management and operational ownership of the EDR platform across the global customer base, including policy tuning, detection coverage, response playbooks, and platform health
Chairs the incident response function for customer engagements, providing leadership and direction during critical cybersecurity incidents, and ensuring effective communication with customer executives, internal leadership, and external stakeholders
Serves as the senior customer facing escalation point for any major service issues, incidents, or escalations across the customer base, owning the response and the path to resolution
Partners closely with Product, Sales, Customer Success, and Support teams to align the MDR service roadmap, go to market motion, onboarding experience, and ongoing customer journey
Represents Barracuda externally as a speaker and thought leader at both Barracuda events (Discover, partner summits, customer briefings, executive roundtables) and industry events (RSA, Black Hat, regional security conferences, analyst and press briefings)
Manages vendor contracts and strategic partnerships across the SOC and MDR technology stack, including negotiation, renewal, performance management, and ongoing commercial and technical governance
Drives the development and enforcement of SOC policies, runbooks, standards, and procedures, ensuring compliance with regulatory requirements and industry standards across the global delivery footprint
Leads and mentors a high performing global cybersecurity team across AMER, EMEA, and APAC, fostering a culture of innovation, continuous improvement, and operational excellence
Communicates and influences senior management and major customers, ensuring that service strategy aligns with both Barracuda business objectives and customer outcomes
Provides short to mid term strategy and operational direction, leading talent management and operational management for a 24/7 follow the sun SOC organization
Combines expert technical and business knowledge of the cybersecurity domain to drive large scale programs that foster team performance and ensure business success
Leads the development and implementation of differentiated MDR programs that align with long term organizational objectives and market trends
Travel required, both domestic and international, to support customer engagements, industry events, executive briefings, and presence across the AMER, EMEA, and APAC SOC footprint