Director, Material Handling Equipment Service
About The Position
The Director, Material Handling Equipment Service, leads operational excellence and vendor management to ensure efficient and compliant facility workflows. This role drives change initiatives, oversees quality assurance, and manages crisis response to maintain high service standards. The position requires strategic collaboration across departments to optimize equipment reliability and technical performance. By leveraging data insights and industry best practices, the director enhances business processes and vendor relationships, supporting organizational goals and continuous improvement within material handling operations. The team consists of subject matter experts dedicated to supporting the fulfillment network by providing critical insights on loss elimination and operational efficiency. They collaborate across functions to enhance vendor relationships, ensure quality assurance, and drive continuous improvement in material handling equipment service. Focused on operational excellence and change management, the team addresses challenges proactively to maintain smooth network operations. Their expertise in crisis management and technical acumen supports the delivery of reliable solutions, fostering a high-performing environment that aligns with organizational goals and promotes effective vendor and network support.
Requirements
- Proven expertise in operational excellence with the ability to evaluate and improve organizational functions and ensure compliance with policies and regulations.
- Strong leadership in change management, including initiating and sustaining impactful organizational improvements.
- Experience in crisis management, capable of assessing risks and leading effective response strategies.
- In-depth knowledge of quality assurance processes and the ability to conduct audits and implement improvements.
- Advanced vendor management skills, including developing and maintaining strategic supplier relationships.
- Technical acumen in material handling equipment, troubleshooting, and driving technical enhancements.
- Ability to lead cross-functional collaboration and communicate effectively with cross-functional teams and stakeholders.
- Bachelor's degree in a Technical related field (e.g., Controls, Electrical) and 8 years experience in Material Handling Industry or related field OR 10 years experience in Material Handling Industry or related field.
- 2 years supervisory experience.
Nice To Haves
- Supervisory experience
- Masters: Computer Engineering
- Project Management - Project Management Professional - Certification
Responsibilities
- Lead operational excellence initiatives to optimize material handling equipment service processes and ensure compliance with regulatory standards.
- Develop and implement change management strategies to enhance organizational capabilities and support continuous improvement.
- Oversee crisis management planning and response to minimize business disruption and financial impact.
- Manage vendor relationships, negotiate contracts, and monitor supplier performance to ensure service quality and reliability.
- Drive quality assurance programs, conduct audits, and recommend improvements for equipment reliability and safety.
- Utilize data analytics to inform decision-making and promote efficient service operations.
- Collaborate cross-functionally to align service strategies with business objectives and operational goals.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Walmart-paid education benefit program (Live Better U) for full-time and part-time associates
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
