Director, Market Operations

RXO, Inc. • USNC-Remote (1606), NC

6d • $130,000 - $160,000

About The Position

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Director, Market Operations at RXO, you will have P&L responsibility for an assigned region and manage all aspects of operations. You’ll lead a team of direct reports, interact with key customer contacts, and have accountability for driving operational efficiency while improving the overall customer experience. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Become a part of our dynamic global team and we'll help you develop to a level that will exceed your expectations.

Requirements

• 7 years of experience in carrier development, delivery, distribution logistics and facility/warehouse management
• Experience performing complex analyses of data, processes, policies, procedures and/or systems

Nice To Haves

• Bachelors’ degree in a business-related field
• 10+ years of experience in the logistics and transportation industry
• Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
• Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience
• Self-motivated work style with the ability to work well with minimal supervision or in a team environment; consult with team members and management as needed
• Strong organizational and time management skills

Responsibilities

• Lead a team of field-based direct reports who are responsible for operational efficiency, customer service and contractor procurement
• Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions
• Proactively manage customer service metrics to drive an excellent customer experience
• Provide guidance, training and performance management to employees while developing talent through continuous coaching
• Establish and maintain effective, collaborative work relationships both internally and externally
• Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities
• Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls
• Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding drivers of those results
• Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established timeframe

Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree