Director, Managing Director- 401K Relationship Manager

Fidelity•Covington, KY

32d•Hybrid

About The Position

The Managing Director (MD) is entrusted with a book of business of defined contribution. The Managing Director is the primary contact for the client and works in a team structure which is collectively responsible for managing, educating, resolving client issues, building relationships and meeting the needs of Plan Sponsors. The MD is expected to own the client relationships for which they are accountable. This includes problem resolution on behalf of clients to produce a satisfactory outcome. The MD is considered the lead associate for the Book of Business with supporting functions (Client Service Manager, Testing and Reporting Analyst) providing services through the MD to the client. The MD is responsible for building and developing strong internal working relationships with Fidelity personnel in support of service delivery.

Requirements

College degree preferred or equivalent work-related experience.
Series 7 & 63 required.
8+ years of Relationship Management or Client Service experience; preferably within Retirement/401K industry.
Retirement plan record keeping and administration experience.
Relationship management experience.
Excellent verbal and written communication skills.
Excellent organization and time management skills and attention to detail.
Demonstrated problem-solving skills.
Effective presentation skills, influence and negotiation skills.
Verifying client agreement about the issues and options before implementing with solutions.
Developing, managing and maintaining strong client relationships.
Building strong partnerships based on shared commitment to mutual goals.

Responsibilities

Managing, educating, resolving client issues, building relationships and meeting the needs of Plan Sponsors.
Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the client relationship.
Acts as the client’s 'trusted advisor'.
Building client relationship to highest level of decision makers.
Planning and conducting effective in-person and/or phone meetings.
Properly planning, influencing, and implementing Fidelity solutions to address needs.
Differentiating Fidelity's benefits approach against competitive benefit solutions.
Facilitating discussions with clients regarding legal, regulatory and design issues across the plan.
Consults with clients on qualified and potentially nonqualified plan design alternatives.
Coordinating internal resources to provide analysis and recommendations to clients on design alternatives.
Analyzing the client's investment architecture and providing appropriate alternatives.
Identifying key drivers and maintains consistent formal/informal contact with key client decision makers.
Actively facilitating Investment Review meetings.
Working closely and actively leads discussions with Investment Consulting to create effective investment strategies and develop solutions that benefit clients/Fidelity.
Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries.
Problem resolution on behalf of clients to produce a satisfactory outcome.