Director, Major Investigations

Scotiabank • Toronto, ON

1d • Onsite

About The Position

Leads and oversees major investigations and incidents and investigation support functions in Corporate Security globally, ensuring strong alignment between investigative operations, governance and regulatory requirements. In this role, the incumbent will lead and drive a customer-focused culture, contribute to and oversee the development of strategic recommendations to enhance operational, investigative, administrative, and governance frameworks, including policy development. They will apply investigative methodology focusing on the tactical use of gathered intelligence through data analytics and network analysis to identify organized criminal groups and emerging fraud risk trends and typologies. The role involves leading major investigations and internal/external incidents for Corporate Security, providing hands-on direction and guidance on complex investigations, and overseeing/conducting investigations with a forensic approach. It also includes leading insights/root cause analysis, collaborating on remediation, and maintaining accountability for governance, control, and regulatory coordination frameworks. The Director will drive alignment between investigative operations and governance, ensure effective communication with stakeholders, monitor global trends in organized crime, foster global information sources and relationships, and provide counsel on crime and conduct matters. The role also emphasizes understanding the Bank's risk appetite and culture, creating an environment for effective operations, and building a high-performance team.

Requirements

• Post-secondary degree in business/accounting, law; or law enforcement or equivalent training
• Relevant 10+ years of experience conducting and managing complex investigations including strong demonstrated interviewing skills
• Expert knowledge of prevention, detection and response strategies as well as criminal, and relevant Federal and Provincial Statutes and Regulations in all jurisdictions where the Bank operates in Canada
• Expert knowledge of the judiciary system, both criminal and civil processes and the rules of admissibility of evidence
• Extensive experience in managing large teams in complex environments
• Strong understanding of regulatory environments
• Experience working in complex multi-agency/department environments
• Experience managing in a diverse and multi-cultural environment
• High degree of fluency in English required

Nice To Haves

• French/Spanish desirable

Responsibilities

• Lead and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Contribute to and oversee the development of strategic recommendations to enhance operational, investigative and administrative and governance frameworks, including policy development with the objective of ensuring that all investigations conducted are professional, effective and consistent with Corporate Security Global model
• Apply investigative methodology focusing on the tactical use of gathered intelligence through data analytics and network analysis to identify organized criminal groups and emerging fraud risk trends and typologies.
• Lead major investigations and internal and external incidents for Corporate Security (i.e., CIRTs, Fraud Incidents) and provides hands on direction and guidance on highly complex investigations at the enterprise level; oversees and conducts the investigations applying professional standards, and correlation of evidence using a forensic approach to support criminal prosecutions and civil actions, as well as identify those responsible and report to the police
• Lead insights/root cause analysis related to major investigations to identify any potential systemic deficiencies in controls and/or processes; and collaborate with other Control Function and Business Line stakeholders in the remediation activity.
• Leads and oversees the Investigations Support Services and Governance function through Senior Manager leadership, ensuring effective delivery of governance, policy, quality assurance, and operational support across Corporate Security investigations.
• Maintain accountability for the effectiveness of governance, control, and regulatory coordination frameworks (including AML/BCPIF), ensuring consistent application of policies, strong audit outcomes, and appropriate engagement with internal and external partners.
• Drive alignment between investigative operations and governance functions, ensuring insights, trends, and control gaps identified through QA, audits, and analytics are translated into actionable improvements and risk mitigation strategies
• Ensure effective and timely communications with stakeholders and senior management on investigations, including courses of action, outcomes, associated risks, insights/root cause and recommendations.
• Monitor global trends involving organized crime, including electronic crime, to develop and effectively communicate and recommend strategies to line management to mitigate risk, prevent loss and recover assets targeted by criminal groups.
• Foster and maintain global sources of information and relationships with industry peers, law enforcement, regulatory and other security organizations to assist in identifying and recommending proactive strategies on new trends and methods of criminal attack against the financial industry.
• Provide counsel, guidance and assistance to domestic and international line management and employees on all known or suspected internal/external crime and civil matters, internal employee conduct matters, as well as emergency situations, including threats of a technological nature against staff and customers.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Create an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree