Director, Logistics & Operations

Maiden Home•New York, NY

1d•$160,000 - $190,000

About The Position

We are looking for a customer-focused and accountable Director of Logistics & Operations to build and scale the transportation, logistics and distribution network that delivers Maiden Home furniture to customers nationwide. This role will activate a flexible, scalable and cost-efficient network of partners that can support growth in Maiden Home’s omni-channel model and global manufacturing base. This role will also be asked to define and execute the in-home delivery experience elevating Maiden Home’s luxury standards and unlocking access to new markets. Our ideal candidate is a self-starter that is commercially-minded and customer-obsessed with strong financial acumen and a structured approach to problem-solving. This person should be highly collaborative with a strong executive presence that enables effective engagement of cross-functional stakeholders and external partners. Lastly, we're seeking an inspirational team leader that thrives in a dynamic environment with the ability to deliver short-term results, while also developing a roadmap that enables Maiden Home to deliver on long-term strategic objectives.

Requirements

8+ years of professional experience in Operations, Supply Chain & Logistics, Transportation and/or Management Consulting
Deep understanding of freight, distribution, and home delivery operating models and key players with experience working in at least one of these disciplines
Structured problem-solving approach with ability to prioritize across financial, operating and customer objectives and discipline to deliver on short-term priorities while building a long-term roadmap.
Entrepreneurial mindset that enables new, creative solutions to challenges.
Strong negotiation and relationship management skills with experience managing multiple internal and external stakeholders
Continuous improvement and results-oriented mindset with relentless focus on customer experience.
Highly personable with the ability to work cross-functionally.

Nice To Haves

Exposure to a high-growth, omni-channel startup environment is a plus.

Responsibilities

Network Strategy & Development Define supply chain solutions that support growth in global manufacturing base, building flexibility, resiliency and scalability in the network
Build and activate the partner network that delivers furniture and home goods to Maiden Home customers, defining service offerings and SLAs for customers and unlocking growth in new markets
Build logistics partnerships that bring furniture and home goods into the Maiden Home network from domestic and international suppliers, optimizing cost and service levels
Develop a distribution model that supports omni-channel sales (retail, online) & expansion from made-to-order into inventoried goods, ensuring on-time delivery and a seamless end customer experience
Customer Experience Define the in-home delivery experience across product categories and geographies, balancing service standards, operating priorities and financial targets
Develop and monitor customer experience KPIs that define luxury home delivery in the market, driving continuous improvement in the customer experience
Partner with Product, Operations to determine the best path to launch new products and categories, taking into account logistic network capabilities
Establish partnerships to execute product returns, cancellations and exchanges, ensuring timely pick-up and on-brand customer experience
Commercial Initiatives Proactively identify and execute initiatives that deliver incremental value to clients through logistics and transportation services
P&L and Balance Sheet Management Own P&L for home delivery and reverse logistics, negotiating contract terms and pricing with partners and driving recommendations on customer policies and fee structure
Own P&L for inbound logistics, negotiating contract terms and pricing with partners
Team Leadership Develop a growing team by supporting professional development of individuals and creating a high-performance culture
Lead cross-functional projects delivering impactful outcomes through effective engagement of internal teams and external partners
Act as a culture carrier for the Maiden Home team