Director, Operations - Contract Logistics

Forward Air Services•Union City, CA

6d•Onsite

About The Position

The Director, Operations – Contract Logistics works closely with the organization’s contract logistics customers and internal operations teams to ensure optimal service delivery and ongoing client satisfaction. An experienced operations leader with a client-centered approach, they are responsible for driving service excellence, profitability, customer coordination, and business planning for their assigned account(s). This leader is customer-facing, solutions-oriented, and brings a continuous improvement mindset to contract logistics operations.

Requirements

High School Diploma or General Education Development (GED)/equivalent required
Proven experience in an operations leadership role within a contract logistics setting.
Expert knowledge of logistics operations, industry trends, and best practices.
Experience with implementing and optimizing Distribution Center (DC) processes and technologies.
Demonstrated ability to lead and inspire cross-functional teams.
Proficient in lean methodologies and tools.
Proficiency in Warehouse Management Systems
Strong analytical and problem-solving skills; proficient leveraging data to inform decisions and develop solutions.
Excellent communication and interpersonal skills; able to quickly establish trust and communicate complex concepts across diverse audiences.
Demonstrated discretion and confidentiality in handling and protecting sensitive information
Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events

Nice To Haves

Undergraduate degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred.
Lean/Kaizen/Six Sigma certifications preferred.

Responsibilities

Establish and execute operations plans that deliver on customer Key Performance Indicators (KPIs) and business plan objectives.
Implement operational best practices and lean principles across the customer’s operations.
Implement continuous improvement tools and processes, and develop a continuous improvement culture.
Establish Standard Work Instructions and drive safety and process discipline across the operation.
Lead customer interactions and ensure alignment in customer expectations and operational capacity.
Engage and collaborate with Commercial teams (Sales and Account Management) for escalations, contract discussions, etc.
Plan and execute complex operational startups, including service expansions and systems transitions.
Participate in defining key performance indicators (KPIs) and cost-to-serve models for assigned account(s).
Collaborate with IT, Sales, Finance, HR, and Procurement teams to deliver on operations and business plan objectives.
Work closely with executive leadership, providing industry, customer, and operations insights that support business growth.
Develop the leaders and teammates within your organization; establish clear goals for all employees and utilize organizational performance processes and tools to guide feedback and coaching.
All other duties as assigned to meet evolving business needs