Director of Operations (Reverse Logistics)

Assurant•Mount Juliet, TN

11d•Onsite

About The Position

Are you a strategic leader with a passion for operational excellence? Join us as Director of Operations and take charge of driving innovation, efficiency, and quality across our Reverse Logistics services. This is your opportunity to lead a high-impact team, shape processes, and deliver exceptional results for our clients. This is an onsite role within our Mt Juliet, TN facility.

Requirements

Bachelor’s degree (Engineering preferred)
7+ years leading complex operations (manufacturing/repair preferred)
2+ years managing P&L
4+ years in demand planning, procurement, production planning, and new product introduction
Advanced Excel (pivot tables, charts, trend analysis)
Lean Six Sigma expertise
Strong analytical, communication, and leadership skills

Nice To Haves

Technical/mechanical background
ISO & OSHA knowledge
Lean Green Belt certification
Oracle experience

Responsibilities

Lead & Innovate: Develop and execute short- and long-term operational strategies for reverse logistics and repair services
Drive Operational Excellence: Oversee demand planning, operations control, new product introduction, repair process development, and parts reclamation
Champion Quality: Implement Lean Six Sigma principles to ensure top-tier quality assurance and continuous improvement
Own the Numbers: Manage P&L performance, budgets, and profitability for your areas of responsibility
Collaborate & Influence: Partner with cross-functional teams, including Training and New Product Development, to launch new products and optimize processes
Build High-Performing Teams: Hire, mentor, and develop talent while fostering a culture of accountability and innovation
Client-Focused Leadership: Serve as a key liaison to resolve operational and product issues, ensuring exceptional customer satisfaction

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