Director Legal Operations: Technology Solutions
About The Position
The application window is expected to close on: 07/05/2026. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Members of the Legal organization at select locations will generally be expected to follow a hybrid work model, which includes two days of in-office attendance each week, with limited exceptions. Location preferences for RTP, NC as well as East coast hours. Cisco’s Legal Operations team powers the Legal Department by streamlining processes, implementing innovative tools, and using data-driven insights to enable delivery of high-quality legal services at scale. We partner closely with attorneys, business teams, and technical teams to help the department operate at its best – aligned, effective, and ready to support Cisco’s strategic goals. This is an exciting opportunity to join the Cisco Legal Operations team as we reimagine and transform departmental operations through modernization and innovation. As a Director, Business Operations, you will lead a team responsible for solving operational challenges and uncovering opportunities to elevate how our department works. You will set direction, coach team members, and drive execution and accountability for initiatives that improve efficiency, scalability, and impact across the organization.
Requirements
- Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field; equivalent professional experience; or a Juris Doctor degree.
- 10+ years of experience in Business Operations, Legal Operations, or a similar role, including leading teams and complex initiatives with direct people management responsibility within a legal or highly regulated environment, and applying agile product or program management practices to deliver scalable solutions.
- Proven expertise in evaluating, implementing, scaling, and optimizing CLM, workflow management, and other legal technology solutions in complex, multi-functional environments.
- Deep, hands-on expertise across end-to-end legal contracting and related processes.
Nice To Haves
- Provide leadership oversight for run-the-business operations and project execution, including prioritization of work, issue resolution, stakeholder communication, and adoption through training and documentation.
- Strong analytical, problem solving, and action-oriented leadership skills, with a proven track record of cutting through noise, focusing teams on the highest impact priorities, and moving initiatives forward decisively without overengineering solutions.
Responsibilities
- Lead a team responsible for delivering, evolving, and supporting legal technology solutions, including contract lifecycle management (CLM) and workflow management technologies.
- Oversee the design, configuration, and continuous improvement of these solutions in partnership with Legal, IT, and multi-functional stakeholders; define future state processes, align requirements to business objectives, and drive high quality solution delivery through clear requirements, effective testing and deployment practices, and measurable outcomes.
- Provide leadership oversight for run-the-business operations and project execution, including prioritization of work, issue resolution, stakeholder communication, and adoption through training and documentation.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- Cisco restricted stock units
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt employees)
- flexible vacation time off program (exempt employees)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses
- performance-based incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Director
