Director Legal Operations

Lumen Technologies • Remote, OR

2d • $149,084 - $218,657

About The Position

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role
We are looking for a Director of Legal Operations to shape and lead a legal support function that serves teams across Legal & Public Policy (LPP). This role sits within Legal Operations and is responsible for creating a consistent, scalable approach to delivering non-attorney legal support. You will design and manage how work is received, prioritized, assigned, and delivered while ensuring the right work reaches the right resources at the right time. This is both a strategic and operational leadership role. You will lead a team of legal support professionals, and continuously improve how services are delivered as the function grows, including strategically leveraging AI, automation, and other technology solutions.

Requirements

• Experience leading legal operations, legal service delivery, or a comparable function.
• Experience building, scaling, or transforming service-oriented teams and processes.
• Strong understanding of corporate legal support functions, including contracts, matter management, records management, legal holds, e-discovery support, entity management, legal technology, and compliance support.
• Experience managing workloads, service commitments, and operational performance in a complex environment.
• Proven success working with senior stakeholders across a matrixed organization.
• Strong operational leadership, project management, and process improvement capabilities.
• Ability to design scalable workflows, procedures, and service models.
• Excellent analytical and problem-solving skills.
• Familiarity with legal-focused technology solutions.
• Sound judgment regarding confidentiality, privilege, and attorney escalation.
• Comfortable building structure and clarity in a new and evolving environment.
• Proven ability to lead organizational change and influence without direct authority.
• Strong communication skills and the ability to build trust with senior leaders and stakeholders.
• Demonstrated success leading teams and improving service delivery outcomes.
• Ability to balance consistency, efficiency, risk, and stakeholder needs.

Nice To Haves

• Paralegal certification or legal operations certification preferred.

Responsibilities

• Lead the Legal Operations function and oversee day-to-day service delivery across Legal & Public Policy.
• Own the end-to-end support model, including intake, triage, assignment, escalation, and performance management.
• Ensure work is routed consistently and efficiently using defined service standards and governance criteria.
• Balance team workload and capacity, addressing demand fluctuations, backlogs, and coverage needs.
• Develop cross-training and succession plans to reduce single points of failure and strengthen team resilience.
• Lead, coach, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
• Define and maintain service offerings, workflows, procedures, and governance standards.
• Establish controls for confidential, privileged, and higher-risk matters, including appropriate escalation to counsel.
• Develop and report on key performance metrics, including service levels, turnaround times, quality, capacity, and stakeholder satisfaction.
• Partner with legal leaders and stakeholders to improve service delivery and drive adoption of legal operations solutions.
• Identify and implement process improvements that enhance efficiency, consistency, and the client experience.
• Champion the use of AI and legal technology to improve scalability, productivity, and operational effectiveness.

Benefits

• Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• Bonus structure (short-term incentives, long-term incentives and/or sales compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Director