Director, Legal Innovation & Operations (Knowledge, Technology & AI Enablement)

NBCUniversal•New York, NY

11h•Hybrid

About The Position

Reporting to the SVP, Legal, AI Innovation & Legal Operations, the Director owns the strategy and execution for the Legal Department’s knowledge management, process improvement, AI enablement, and measurement and insights portfolio. The Director also leads the business requirements, implementation readiness, adoption, and value realization of legal technology priorities established by the SVP.

Requirements

Bachelor's degree or equivalent work experience
8+ years of experience in legal operations, knowledge management, legal technology, process improvement, program management, AI enablement, or a related field
Demonstrated experience owning a complex roadmap or portfolio and translating strategy into sequenced initiatives, operating plans, adoption, and measurable outcomes
Hands-on experience implementing or scaling technology, knowledge, AI, workflow, or automation programs across a large, matrixed organization and in partnership with cross-functional stakeholders
Demonstrated experience working in a corporate legal department, law firm, legal-services organization, or comparable legal environment

Nice To Haves

Experience implementing, administering, or optimizing legal technology platforms such as intake, document management, contract management, workflow automation, or knowledge management systems
Experience leading AI enablement, adoption, use-case, or governance programs in a large, matrixed organization
Change management and user adoption expertise, including building training, communications, and self-service resources
Solid facilitation skills and comfort leading working sessions with attorneys and senior stakeholders
Proven analytical and problem-solving skills, with the ability to use data to set priorities and evaluate outcomes
Collegial, curious, and collaborative in approach and style; a builder who enjoys making systems and ways of working better
Experience in entertainment/media preferred

Responsibilities

Establish and oversee the Legal Department's knowledge-management operating model, including content ownership, publication standards, permissions, review cycles, archiving, search effectiveness, and knowledge reuse
Lead working sessions with Legal teams to map how work gets done; maintain a prioritized backlog of pain points, process improvements, and enablement opportunities; sponsor high-impact solutions; and establish clear owners and outcomes
Develop and scale playbooks, precedents, policies, practice guidance, and self-service toolkits for legal intake, fallback positions, and standard workflows that practice groups can adopt and maintain
Establish document-management filing standards and governance and drive consistent adoption across the department
Map and govern end-to-end data flows across legal intake, matter, agreement, document, knowledge, and reporting processes; clarify data owners and systems of record
Develop and recommend the Legal Department’s AI enablement, learning and use-case strategy, selection criteria and portfolio priorities for approval by the SVP; approve execution plans for authorized pilot, remove operational barriers, and oversee adoption and value realization across the approved portfolio
Establish the pillar's measurement and insights framework, including key performance indicators, data definitions, reporting priorities, quality standards, and executive-reporting cadence
Evaluate and report quarterly on portfolio performance, including adoption, user satisfaction, time or capacity saved, data quality, and process improvements delivered
Partner closely with Legal practice groups, the Legal Systems team, Data & Legal Solutions and NBCU Operations & Technology on technical design, implementation, integrations, lifecycle management and ongoing support
Lead, coach and develop direct report(s); establish clear priorities and performance expectations; review work product; provide actionable feedback; and support the direct report(s) professional development