Director Learning & Development

PCSI Careers • Austin, TX

7d • Hybrid

About The Position

PCSI is looking for a Director of Learning & Development. This individual contributor role will lead the design and strategic implementation of modern eLearning, instructor‑led, and blended learning experiences that align with organizational priorities. As the Director of Learning & Development, you’ll own the ongoing creation and rollout of the PCSI Academy, ensuring organization-wide adoption and scalability of our Emerging Leaders, Leadership Development, and Career Development programs. You’ll leverage Generative AI to continuously improve the learning experience, as well as collaborate with executive leaders to establish metrics to measure impact as programs evolve. We’re looking for a learning architect to bring expertise in instructional design and innovative learning tools to this senior‑level individual contributor role. This is a high-impact opportunity to build and evolve enterprise learning programs that directly support leadership readiness, career growth, and organizational capability across a growing, mission-driven organization. How You'll Work: Must be located in the Austin, TX metro area. Hybrid schedule, working on-site at least 3 days per week. Who We Are: PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, partnerships, and innovation. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do. What You’ll Do as Director of Learning & Development: Learning Strategy & Needs Analysis Conduct enterprise-wide and function-specific learning needs analyses in collaboration with business leaders and stakeholders to identify skill gaps and development priorities. Translate organizational goals into scalable, measurable learning strategies and curricula that support workforce capability and growth. Serve as a trusted learning advisor to leaders, ensuring alignment between training initiatives and business outcomes. Instructional Design & Content Development Design and develop high-quality eLearning, instructor-led training (ILT), and blended learning programs using adult learning and instructional design best practices. Build and maintain digitized, modular curriculum that is accessible, engaging, and adaptable across multiple platforms. Apply Generative AI tools and prompt engineering to accelerate content creation, improve instructional design quality, and enhance learner engagement while maintaining accuracy and consistency. PCSI Academy Development Design, launch, and continuously evolve the PCSI Academy, including: Emerging Leaders programs Leadership Development curricula Career Development and growth pathways Create structured learning journeys that support employee progression, internal mobility, and leadership readiness. Ensure academy offerings are scalable and relevant for a diverse workforce across locations and roles. Content Management & Learning Technology Manage the end-to-end lifecycle of learning content, including creation, curation, version control, deployment, and ongoing optimization. Ensure learning content is effectively distributed, accessible, and adopted across learning platforms and systems. Partner with internal stakeholders to support LMS strategy, learning content organization, and user experience. Measurement, Optimization & Adoption Establish success metrics to evaluate training effectiveness, learner engagement, and business impact. Analyze learning data and feedback to continuously improve content quality, delivery methods, and adoption. Drive a culture of continuous learning through thoughtful communication, stakeholder engagement, and learner-centered design. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Bachelor’s degree in Instructional Design, Education, Learning & Development, Organizational Development, or a related field (or equivalent experience).
• Significant experience in instructional design and hands-on content development across eLearning, ILT, and blended modalities.
• Demonstrated experience building leadership development, career development, or enterprise learning programs.
• Strong expertise in learning needs analysis, curriculum architecture, and adult learning principles.
• Experience leveraging Generative AI tools to support instructional design, content creation, and learning optimization.
• Ability to operate independently in an individual contributor role with high ownership and accountability.
• Strong stakeholder partnership skills and the ability to translate business needs into practical learning solutions.
• Ability to pass criminal, drug, and driving screening.
• Possess a valid driver’s license and maintain a good driving record.
• Ability to exchange accurate information in person and over the phone.
• Ability to work evening and weekend hours as needed.
• Some travel may be required, up to 15%.
• PCSI does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require sponsorship now or in the future.

Responsibilities

• Conduct enterprise-wide and function-specific learning needs analyses in collaboration with business leaders and stakeholders to identify skill gaps and development priorities.
• Translate organizational goals into scalable, measurable learning strategies and curricula that support workforce capability and growth.
• Serve as a trusted learning advisor to leaders, ensuring alignment between training initiatives and business outcomes.
• Design and develop high-quality eLearning, instructor-led training (ILT), and blended learning programs using adult learning and instructional design best practices.
• Build and maintain digitized, modular curriculum that is accessible, engaging, and adaptable across multiple platforms.
• Apply Generative AI tools and prompt engineering to accelerate content creation, improve instructional design quality, and enhance learner engagement while maintaining accuracy and consistency.
• Design, launch, and continuously evolve the PCSI Academy, including: Emerging Leaders programs Leadership Development curricula Career Development and growth pathways
• Create structured learning journeys that support employee progression, internal mobility, and leadership readiness.
• Ensure academy offerings are scalable and relevant for a diverse workforce across locations and roles.
• Manage the end-to-end lifecycle of learning content, including creation, curation, version control, deployment, and ongoing optimization.
• Ensure learning content is effectively distributed, accessible, and adopted across learning platforms and systems.
• Partner with internal stakeholders to support LMS strategy, learning content organization, and user experience.
• Establish success metrics to evaluate training effectiveness, learner engagement, and business impact.
• Analyze learning data and feedback to continuously improve content quality, delivery methods, and adoption.
• Drive a culture of continuous learning through thoughtful communication, stakeholder engagement, and learner-centered design.

Benefits

• Annual bonus of up to 13%.
• Health coverage: Medical insurance offering no‑cost employee‑only premiums and comprehensive care for $0 deductible, $0 copays, and $0 prescriptions.
• Dental, Vision, Short Term/Long Term Disability and other coverage offered.
• PTO: 21 days of PTO per year, in addition to all federal holidays.
• 401k plan with matching on contributions up to 6%

What This Job Offers

• Job Type: Full-time
• Career Level: Director