Director Learning & Development

PCSI - Professional Contract Services, Inc • Austin, TX

14h • Hybrid

About The Position

PCSI is looking for a Director of Learning & Development. This individual
contributor role will lead the design and strategic implementation of modern
eLearning, instructor‑led, and blended learning experiences that align with
organizational priorities.

As the Director of Learning & Development, you’ll own the ongoing creation and
rollout of the PCSI Academy, ensuring organization-wide adoption and scalability
of our Emerging Leaders, Leadership Development, and Career Development
programs. You’ll leverage Generative AI to continuously improve the learning
experience, as well as collaborate with executive leaders to establish metrics
to measure impact as programs evolve.

We’re looking for a learning architect to bring expertise in instructional
design and innovative learning tools to this senior‑level individual contributor
role. This is a high-impact opportunity to build and evolve enterprise learning
programs that directly support leadership readiness, career growth, and
organizational capability across a growing, mission-driven organization.

Requirements

• Bachelor’s degree in Instructional Design, Education, Learning & Development, Organizational Development, or a related field (or equivalent experience).
• Significant experience in instructional design and hands-on content development across eLearning, ILT, and blended modalities.
• Demonstrated experience building leadership development, career development, or enterprise learning programs.
• Strong expertise in learning needs analysis, curriculum architecture, and adult learning principles.
• Experience leveraging Generative AI tools to support instructional design, content creation, and learning optimization.
• Ability to operate independently in an individual contributor role with high ownership and accountability.
• Strong stakeholder partnership skills and the ability to translate business needs into practical learning solutions.
• Ability to pass criminal, drug, and driving screening.
• Possess a valid driver’s license and maintain a good driving record.
• Ability to exchange accurate information in person and over the phone.
• Ability to work evening and weekend hours as needed.

Responsibilities

• Conduct enterprise-wide and function-specific learning needs analyses in collaboration with business leaders and stakeholders to identify skill gaps and development priorities.
• Translate organizational goals into scalable, measurable learning strategies and curricula that support workforce capability and growth.
• Serve as a trusted learning advisor to leaders, ensuring alignment between training initiatives and business outcomes.
• Design and develop high-quality eLearning, instructor-led training (ILT), and blended learning programs using adult learning and instructional design best practices.
• Build and maintain digitized, modular curriculum that is accessible, engaging, and adaptable across multiple platforms.
• Apply Generative AI tools and prompt engineering to accelerate content creation, improve instructional design quality, and enhance learner engagement while maintaining accuracy and consistency.
• Design, launch, and continuously evolve the PCSI Academy, including: Emerging Leaders programs Leadership Development curricula Career Development and growth pathways
• Create structured learning journeys that support employee progression, internal mobility, and leadership readiness.
• Ensure academy offerings are scalable and relevant for a diverse workforce across locations and roles.
• Manage the end-to-end lifecycle of learning content, including creation, curation, version control, deployment, and ongoing optimization.
• Ensure learning content is effectively distributed, accessible, and adopted across learning platforms and systems.
• Partner with internal stakeholders to support LMS strategy, learning content organization, and user experience.
• Establish success metrics to evaluate training effectiveness, learner engagement, and business impact.
• Analyze learning data and feedback to continuously improve content quality, delivery methods, and adoption.
• Drive a culture of continuous learning through thoughtful communication, stakeholder engagement, and learner-centered design.

Benefits

• Annual bonus of up to 13%.
• Health coverage: Medical insurance offering no‑cost employee‑only premiums and comprehensive care for $0 deductible, $0 copays, and $0 prescriptions.
• Dental, Vision, Short Term/Long Term Disability and other coverage offered.
• PTO: 21 days of PTO per year, in addition to all federal holidays.
• 401k plan with matching on contributions up to 6%

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees