Director - Learning and Leader Development Facilitation

ADP • El Paso, TX

7d

About The Position

ADP is hiring a Director of Learning & Leader Development Facilitation to serve as the Head of Facilitation for their StandOut learning and leader development business. This role will partner with Advisory leadership to evolve leader effectiveness consulting across Talent Solutions. The position ensures that facilitated learning experiences remain differentiated, scalable, and strategically aligned with the future of leadership development. It is recognized as a subject matter expert and strategic leader within ADP Talent Solutions, serving as a practitioner and enterprise practice leader. The role drives facilitation excellence, faculty leadership, and the continued evolution of leader development consulting. As StandOut’s lead Principal Facilitator, the individual will guide and develop a global faculty community while delivering high-impact leadership experiences for clients. This role involves balancing hands-on facilitation with strategic influence, including leading executive workshops, certifying facilitators, advising clients on leader effectiveness, and contributing to the development of new advisory offerings. Success requires deep expertise, strategic foresight, and the ability to solve complex, ambiguous challenges with broad business impact, supporting modern, global learners.

Requirements

• 12+ years of experience in leadership development and facilitation
• 7+ years of experience in leadership development consultation
• Recognized as an expert in leadership development, learning design and facilitation methodologies and practices
• Demonstrated ability to solve complex, ambiguous problems with enterprise impact
• Experience leading large-scale, high-risk, or highly visible initiatives
• Proven ability to influence senior executives and cross-functional stakeholders
• Experience shaping strategy, not just executing within it
• Experience overseeing or developing other facilitators
• Exceptional storytelling, communication, and presentation skills
• Ability to translate complex concepts into engaging, accessible consulting experiences for practitioners
• Certified professional coach (ICF-ACC or equivalent)
• Leads initiatives with significant complexity, ambiguity, and organizational impact
• Operates with high autonomy under broad functional guidance
• Experience translating practitioner insight into scalable, enterprise-ready solutions that drive measurable business impact

Nice To Haves

• StandOut Debrief Certified
• Certified StandOut Strengths Facilitator in one or more programs (SO Team Member, SO Team Leader, Coaching Essentials for Team Leaders)
• StandOut Principal Facilitator certification
• Affinity with strengths-based leadership approaches
• Experience building or delivering consulting offerings
• Instructional design or content development collaboration experience
• Experience innovating learning approaches for modern, global audiences
• Conceptual and innovative thinking
• Non-linear problem solving
• Demonstrated ability to design new approaches where no precedent exists
• Agility in addressing unexpected obstacles or changes needed to deliver facilitated experiences with excellence

Responsibilities

• Serve as the leadership owner of ADP’s facilitation ecosystem - selecting, onboarding, developing, and supporting facilitators and Principal Facilitators.
• Maintain the integrity and quality of StandOut certifications, workshops, and learning delivery experiences.
• Act as the single leadership point of continuity for facilitation across clients, faculty, operations, and content teams.
• Partner with LD Operations to ensure facilitator readiness, utilization, and delivery excellence at scale.
• Oversee quality assurance of facilitated experiences by reviewing feedback, delivery recaps, and participant insights to inform continuous improvement.
• Define and evolve the strategic direction of the facilitation practice.
• Recommend and implement practice-wide innovations in delivery, certification, and faculty models.
• Influence resource allocation, faculty strategy, and capability development priorities.
• Deliver executive and frontline leadership programs, certifications, webinars, and keynote events.
• Serve as a Principal Facilitator and trusted advisor to clients on leadership and learning strategies.
• Lead and deliver high-impact, complex engagements that require advanced facilitation, consulting, and executive advisory capabilities, often involving senior stakeholders and ambiguous problem spaces.
• Collaborate with Advisory leadership to shape and evolve Leader Effectiveness consulting offerings.
• Translate practitioner insights into scalable advisory methodologies and frameworks.
• Support consulting engagements that integrate strengths-based leadership, performance, and talent activation.
• Help bridge delivery insights with broader advisory strategy to ensure solutions are grounded in real client experience.
• Solve novel, ambiguous, and high-risk client challenges using conceptual and innovative approaches.
• Shape enterprise-level consulting methodologies.
• Represent the facilitation voice in program design, certification evolution, and content development.
• Collaborate with Talent Insights, Content, and Product teams to refine learning journeys and modern learning experiences.
• Identify opportunities to evolve leader development offerings based on client needs and facilitation trends.
• Drive innovation across leader development offerings by identifying unmet client needs and partnering with product development teams to translate them into scalable solutions.
• Partner with Talent Insights, Content, and Product teams to influence roadmap direction based on practitioner insight and market dynamics.
• Partner with Talent Relationship, Advisory, Operations, and Content teams to deliver cohesive client experiences.
• Support strategic sales opportunities by articulating the value of strengths-based leadership and leader development consulting and advising on proposed solutions.
• Contribute to cross-functional initiatives that enhance organizational effectiveness and practice growth.
• Anticipates internal and external business challenges and market and regulatory trends; proactively develops solutions and strategic responses.
• Influences senior leaders and cross-functional stakeholders to adopt new approaches and perspectives.
• Communicates complex ideas clearly, anticipating resistance and driving alignment.
• Shapes decisions impacting program direction, investment priorities, and service delivery models.

Benefits

• Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and respect one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed