Director Last Mile Strategy & Delivery

Southern Glazer’s Wine and Spirits, LLC•Miramar, FL

12d

About The Position

This national leadership role owns the execution of our Last Mile Strategy across routing, dispatch, training, and day-to-day delivery operations, while owning core fleet utilization and performance. The role combines national routing SOPs, performance and vendor management with hands-on fleet operations leadership — including fleet performance, utilization and local shop management — to drive transportation excellence. Critical stakeholder to leading the national outbound TMS implementations and delivery optimizations ranging from reroutes to operations playbook. Ideal candidates demonstrate thought leadership, change management, problem identification and problem solving, the ability to make consistent progress in new ways of working, excellent relationship building, and strong field experience across routing, dispatch, outbound, fleet, and personnel management.

Requirements

Bachelor’s degree required
10+ years of overall work experience required or 5+ years & MS/MBA
Working knowledge of fleet maintenance operations, telematics analytics (Geotab/Lytx), and vendor portals (Ryder/RyderGyde); familiarity with FMCSA/DOT (HOS, DVIR, Vehicle Maintenance etc.)
Strong verbal and written communication skills for interfacing with all levels of the organization, from hourly workers to senior leadership
Excellent interpersonal, partner service, analytical/problem-solving, and problem-management skills; advanced Excel and data visualization/dashboarding ability
Excellent presentation development and delivery skills
Ability to travel up to 25%

Responsibilities

Lead monitoring, progress, and execution of Last Mile Strategy and delivery goals and priorities as part of Project Lumina 10-year initiatives
Ensure a successful transition to Omnitracs (OT1) and continuous improvement on routing metrics, data integrations and reporting
Develop National / Regional routing strategy and build re-routing processes that create sustainable, ongoing ways to improve service and reduce cost
Drive route optimization, asset capacity and utilization efficiencies; improve Route Quality Index and convert truck-capacity language to standardized weight and cube measures
Standardize route planning and dispatch SOPs, off-day delivery, and proof of pickup/return processes across all sites
Lead a team of technical experts across outbound logistics including Roadnet, Geotab, Lytx & Velocitor – among various other WMS and OTC systems
Support outbound TMS strategy in partnership with OneTech
Lead team to support Routing & Dispatch Community platform with national participation and standardized cadence
Build and administer a Last Mile certification program and standard onboarding/training guidelines for dispatching teams
Conduct weekly regional routing coaching sessions on all metric elements and lead performance reviews of routing/dispatch dashboards with sites
Establish training standards and SOPs for driver and router onboarding; drive e-learning engagement and completion during onboarding/training
Partner with Fleet Safety and Operational Transformation on Driver Academy, defensive driving, and continuous-improvement (Kaizen / Gemba / VSM) events such as pre/post-trip standardization
Establish and coach the 30/30 pre/post-trip time standard across all sites
Support with Operations Leader development in managing fleet vendor relationship
Own Fleet Uptime (goal ≥ 95%) and PM Currency (goal ≥ 95–96%) reporting and communication; publish reports to corporate and regions and drive follow-ups on units below threshold
Partner on QBRs and business reviews to evolve the Ryder relationship from transactional to strategic, targeting year-over-year spend reduction
Develop tools, reports, and analysis from multiple data sources (ie. Ryder/RyderGyde, Geotab/Gridline, Lytx, Omnitracs/Fleet View) that are easy to access, understand, and use to track results and impact the business
Build strong relationships nationally in the National Operations organization and with key functional and corporate teams, creating pathways for collaboration, consistency & efficiencies
Build tools that enable fact-based metrics on Last Mile and Fleet Operations, finding and scaling best practices nationally
Maintain confidentiality of all Southern Glazer’s Wine & Spirits business and comply with all company rules and regulations as outlined in the employee manual
Perform other job-related duties as assigned