Director, Kyndryl Consult Partner- Agentic Application Management- Remote US

Kyndryl • New York, NY

1d • Remote

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl Consult is the fastest-growing business within the organization and instrumental to the company's strategic growth objectives. The company is expanding to meet more clients and help solve their most challenging technology problems, particularly in reliably and affordably maintaining existing applications and harnessing the transformative potential of agentic AI. As the paradigm shifts with AI, companies need to free their business resources to focus on creating the future, expecting managed providers to deploy intelligent, autonomous agents that proactively monitor, triage, remediate, and optimize application estates with minimal human intervention. They also look to trusted advisors to guide them through this agentic transformation safely and at scale. This role, as a Consult Partner, is a key leadership position focused on working with targeted clients to identify application support opportunities, guiding them through complex consulting engagements, and positioning strategic, AI-driven change agendas within Kyndryl's largest accounts across the C-suite. A core differentiator of this role is the ability to articulate, architect, and sell the value of agentic AI within application management systems, helping clients understand and adopt a new operational model where autonomous AI agents act as always-on members of the support team.

Requirements

• 10+ years of consulting or managed services leadership experience, with a strong track record of C-suite client engagement and large deal origination.
• Demonstrable expertise in Application Management Services (AMS), application modernization, or IT operations transformation.
• Articulates a fresh, differentiated point of view on agentic AMS, challenging legacy models by reframing AMS as a lever for transformation and growth.
• Working knowledge of agentic AI frameworks, AIOps platforms, or intelligent automation technologies and their application to application support and operations.
• Experience designing, selling, and delivering outcome-based managed services contracts, including automation-driven margin models.
• Proven ability to build and grow client relationships at the CXO level across complex, multi-stakeholder environments.

Responsibilities

• Work alongside leadership from Clients, Kyndryl Client and Delivery Leaders, market and technology consult partners, and technical solution architects to lead our growth in agentic AMS.
• Bring an agentic-first mindset to Kyndryl’s AMS business, leading cross functional teams to architect scalable AMS offerings, build compelling value propositions, and ensure the best of Kyndryl’s offering capabilities are brought to each growth opportunity.
• Drive significant financial outcomes through signings and revenue targets, with a focus on AI-led application management deals that command premium positioning.
• Support the identification, pursuit, and conversion of a pipeline of business development opportunities centered on AI-native AMS offerings.
• Undertake scoping, service level, and fee negotiation on engagements, containing risk while ensuring the commercial viability of autonomous AI delivery models.
• Build and maintain deep relationships with client CXOs, positioning yourself as the trusted advisor for AI-driven application management and autonomous operations strategy.
• Translate complex application portfolios into differentiated, AI-enabled managed services that drive measurable cost, performance, and innovation gains.
• Lead C-level interactions and consulting initiatives that address the shift from traditional AMS to agentic, AI-orchestrated application support models.
• Demonstrate credibility and hands-on experience advising on complex engagements — from agentic proof-of-concepts to full-scale autonomous operations transformations.
• Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; support the identification of client references for agentic AI delivery.
• Run executive workshops and AI readiness assessments to help clients understand their current automation maturity and map a path to agentic operations.
• Shape and close deals that transform traditional AMS run services into AI-driven, outcome-based operations.
• Partner with clients to define modernization-led AMS strategies – leveraging automation, policy as code, and agentic workflows to reduce run effort, improve reliability, and accelerate business outcomes.
• Ensure smooth handover from sales to transition and delivery teams and engage with Client and Delivery Partners to provide subject matter expertise for challenges and new opportunities.
• Lead by example — fostering a culture of continuous personal and professional development, intellectual curiosity, and innovation, particularly around emerging and differentiating agentic AI capabilities.
• Challenge teams to experiment with and adopt new agentic tooling, frameworks, and methodologies, while ensuring all outcomes remain commercially focused and effectively executed.
• Develop the next generation of AI-fluent consultants and delivery leaders within the Application Services practice.
• Utilize deep industry and technology expertise — including agentic AI, LLM-based automation, and AIOps — to shape and drive Kyndryl's strategic application management initiatives.
• Align with Kyndryl's strategic vision and contribute to its execution, including the development of AI-powered AMS offerings, go-to-market plays, and alliance partnerships with AI platform providers.
• Drive external eminence and innovation — publishing thought leadership, speaking at industry events, and establishing a strong personal and organizational brand in the agentic AI and application management space.
• Proactively develop intellectual capital: reusable collateral, frameworks, and ROI models for agentic application management that can be deployed across the practice.

Benefits

• discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans
• comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off
• sales commission plan (if sales commission eligible role, in lieu of the annual discretionary bonus program)
• benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter
• employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
• company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees