Director, Knowledge Enablement, Medicaid Proposal Content
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As the Director, Knowledge Enablement, you will lead the strategy, governance, and execution of content management practices that support Medicaid proposal development. This role drives operational excellence by ensuring proposal content is accurate, accessible, compliant, and optimized for reuse across a fast-paced, deadline-driven environment. You will partner with proposal leadership and cross-functional stakeholders to enhance content effectiveness, improve team capabilities, and advance innovation through technology and process improvements. What you will enjoy in this role: Leading enterprise-level content and knowledge management strategies supporting Medicaid growth initiatives. Shaping the future of proposal readiness through automation, analytics, and AI-enabled content solutions.
Requirements
- 8+ years of leadership experience in proposal management, content strategy, knowledge management, or a related enablement function.
- Experience developing and managing content governance programs, content lifecycle processes, and knowledge management frameworks.
- Demonstrated success leading teams and collaborating across multiple stakeholder groups in a complex, fast-paced environment.
- Strong analytical, project management, and communication skills, with experience using data to drive operational improvements.
- Advanced proficiency with Microsoft Office applications and experience with content management, collaboration, or proposal automation platforms.
Nice To Haves
- Experience supporting Medicaid Managed Care, healthcare payers, or government-sponsored healthcare programs.
- Knowledge of healthcare RFP processes, procurement requirements, and compliance standards.
- Experience implementing change management initiatives related to technology adoption and process optimization.
- Familiarity with artificial intelligence, proposal automation, or content enablement technologies.
- APMP certification or similar industry credentials.
Responsibilities
- Lead the content management function, establishing strategy, governance, and processes that support high-quality proposal development.
- Build and maintain content standards, libraries, templates, and workflows that improve content accessibility, consistency, and reuse.
- Develop and oversee training, onboarding, and change management programs that drive adoption of tools, processes, and best practices.
- Partner with proposal teams, subject matter experts, and business leaders to strengthen proposal readiness, compliance, and operational effectiveness.
- Utilize performance metrics, dashboards, and analytics to identify opportunities, drive continuous improvement, and optimize team performance.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
