Director, IT

Commonpoint • Forest Hills, NY

1d • Hybrid

About The Position

Commonpoint is hiring an Director, IT a strategic Director who will shape and drive the technology vision for one of New York City’s most impactful nonprofits. This role serves as the senior technology authority for an organization operating at $100M scale across 95+ locations, delivering life-changing services to more than 125,000 community members annually. The Director, IT will lead the organization’s technology strategy, infrastructure, operations, and innovation initiatives while overseeing all information technology systems, support, security, and training functions.

Requirements

• A minimum of five years of experience in IT management
• Technical experience with network and systems administration, including but not limited to managed switches, firewalls, LAN and WAN security, IP telephony, wireless systems, Microsoft & Apple operating systems, mobile devices, VMWare, and Windows Server management.
• Excellent organizational and budgeting skills with demonstrated success in the planning and implementation of projects and managing support teams.
• Excellent communication and interpersonal skills dealing with both tech savvy and non-tech savvy users.
• Ability to clearly articulate vision, goals, and responsibilities.
• A minimum of a bachelor’s degree in a related field

Nice To Haves

• experience in an educational setting an asset
• master’s degree and/or technical certifications preferred

Responsibilities

• Manage aspects of technology department and equipment, including staff, vendors, budgeting, purchases, warranty & subscription renewals, and inventory.
• Develop and implement strategic plans and priorities to ensure innovative and cost effective technology programs and services for agency.
• Supervise technical support staff and interns and provide escalated support, to maintain the agency technology systems including the network, servers, wireless network, phone system, databases, intranet sites.
• Plan and implement necessary projects relating to upgrades of infrastructure and core technology equipment, including evaluation, selection, coordination, and continued maintenance, to meet the needs of Commonpoint.
• Assist and support technology integration in the agency with equipment and infrastructure to utilize technology innovatively.
• Provide leadership in communicating and collaborating with staff in the use and support of technology.
• Create and distribute policies relating to technology utilized at Commonpoint staff.
• Keep up with new technologies and solutions in the industry and with strategic integration in the agency, as appropriate.
• Translate program and operational pain points into well-scoped, testable solutions, working iteratively from prototype to production with measurable success criteria at each stage.
• Collaborate hands-on with internal staff, vendors, and technical partners to integrate new technologies with existing systems, including Salesforce, Workday, ADP, Adaptive, and agency data and reporting platforms.
• Build reusable frameworks, templates, and internal documentation that allow successful pilots to be replicated efficiently across multiple sites and program areas.
• Partner across divisions — workforce services, youth and family, older adult services, health and wellness, finance, HR, and development — to co-design solutions that fit real workflows and earn staff trust.
• Lead change management and adoption efforts, including training, office hours, and internal communications that help staff use new tools confidently and responsibly.
• Establish and maintain Commonpoint's technology governance framework, including policies and guardrails for data privacy, security, confidentiality, bias mitigation, transparency, and appropriate human oversight.
• Ensure all technology complies with applicable federal, state, and city regulations as well as funder, grant, and contractual requirements across government and philanthropic funding streams.
• Partner with IT, Compliance, and program leadership to protect participant and staff data and to ensure tools are accurate, equitable, and accessible across our diverse community.
• Stay current on the evolving AI landscape, regulatory environment, and nonprofit best practices, advising leadership on risks and opportunities as they emerge.
• Establish KPIs for technology initiatives — including efficiency gains, time saved, quality improvements, adoption rates, and resident and staff outcomes — and prepare regular reports for senior leadership and the Board.
• Utilize data-driven decision-making to evaluate solution effectiveness, retire what is not working, and reinvest in what delivers measurable value.
• Lead continuous improvement of deployed tools based on user feedback, performance data, and changing program needs.

Benefits

• Tiered health, dental, and vision insurance options.
• Pension plan and 403(b) retirement savings opportunities.
• Generous paid time off and family-supportive policies.
• Professional development and education support to foster career growth.
• Recognition and appreciation programs for exemplary performance.
• Employee discounts on programs and services.
• Access to free amenities, including private seasonal pool clubs and fitness facilities at select locations.
• Long-service severance upon retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director