Director, IT Systems and Operations
About The Position
The Operations Director leads the delivery of data and technology-enabled initiatives, ensuring efficient execution, operational reliability, and alignment with business strategy. This role requires strong experience across enterprise systems, SDLC and BAU operations, and modern data platforms, along with proven stakeholder and client management capabilities. The Director oversees delivery across Agile and Waterfall environments, drives continuous improvement, and translates complex technical work into clear, actionable business outcomes. This role also provides the opportunity to lead enterprise data and technology initiatives with a strong focus on Databricks and large-scale data processing. You will drive high-impact programs that enhance platform reliability, scalability, and alignment with business priorities. The position offers exposure to senior stakeholders, modern data architecture, and the opportunity to shape and optimize critical data platforms to support data-driven decision-making and operational excellence.
Requirements
- 5–7 years of experience working with enterprise information systems within SDLC and BAU environments
- 5–7 years of experience working with large-scale big data environments (structured and unstructured)
- Strong hands-on experience with Databricks in data processing and analytics environments
- Familiarity with modern data architecture and data lake technologies (e.g., lakehouse, ingestion, transformation)
- Proven experience managing clients and engaging with senior stakeholders
- Experience working in Agile and Waterfall delivery environments
- Strong organizational, operational, and problem-solving skills
- Excellent communication and stakeholder management capabilities
Nice To Haves
- Familiarity with Moody’s AXIS, Risk Integrity, and Informatica platforms
- Experience working with Microsoft Azure cloud services
- Background in financial services, analytics, or data-intensive industries
- Strong understanding of modern data engineering practices
- Experience operating in complex, matrixed organizational environments
Responsibilities
- Provide operational leadership across data transformation programs and Databricks-driven workflows
- Oversee performance of data platforms and pipelines, ensuring reliability, scalability, and service quality
- Drive adoption and optimization of data lake technologies and enterprise data platforms
- Lead teams supporting large-scale structured and unstructured data environments
- Partner with engineering, data, and business teams to design and deliver robust data solutions
- Manage stakeholder relationships, expectations, and escalations across cross-functional teams
- Provide reporting to senior leadership on performance, risks, and delivery outcomes
- Govern delivery execution across Agile and Waterfall projects
- Support operational planning, risk management, and continuous improvement initiatives
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada includes holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
