Director, IT System Business Partner - Commercial and Medical
About The Position
The Director, IT Systems Business Partner – Commercial and Medical serves as the primary strategic liaison between IT and Commercial (e.g. Sales, Marketing, and Market Access), Medical Affairs, and Health Economics and Outcomes Research (HEOR). This role ensures technology solutions are tightly aligned with commercial and medical strategy, regulatory obligations, and business objectives. The ideal candidate combines strong business acumen with IT administration and delivery experience, acting as a trusted advisor to business leaders while translating needs into scalable, secure, and compliant technology solutions. This is a hands-on role where the candidate will be expected to execute all requirements with minimal assistance.
Requirements
- Bachelor’s degree in Information Systems, Business, or a related field (or equivalent experience)
- 7+ years of experience in IT, business systems, or technology business partnering roles supporting Commercial functions (Sales, Marketing, or adjacent teams) within a regulated life sciences environment
- 5+ years of experience building and supporting CRM, Medical Affairs and Commercial enablement platforms.
- Familiarity with regulatory frameworks (GxP, HIPAA, GDPR) and data integrity principles
- Exceptional communication and stakeholder management skills
- Proven ability to influence without authority and manage senior stakeholder relationships
Nice To Haves
- Veeva Commercial suite, Data Bricks, Snowflake, SQL experience strongly preferred
- Veeva certifications are strongly preferred
Responsibilities
- Act as the primary IT point of contact for Commercial and Medical Affairs leadership, developing strong, trust‑based partnerships
- Understand the Commercial and Medical Affairs strategy, business goals, and operational challenges, aligning business objectives to clear, prioritized IT initiatives and requirements
- Support systems and new product introduction by providing technical expertise, system administration, problem solving, and strategies for risk mitigation
- Support the overall governance and lifecycle management of commercial and Medical Affairs systems and platforms (e.g., Veeva Vault CRM, Open Data, Link, Approved Email)
- Lead requirements gathering, documentation, and testing for commercial and Medical Affairs platforms. Ensure configuration, enhancement, and expansion of the systems aligns with broader organizational data standards, information security practices, and regulatory needs
- Work closely with IT and Legal to ensure data protection controls such as segmentation and access boundaries are designed, implemented, and consistently enforced in alignment with regulatory requirement
- Ensure alignment between business demand and IT capacity and prioritization
- Provide oversight and system administration across SaaS platforms supporting Commercial operations and Medical Affairs (e.g., CRM, field enablement, analytics, content management)
- Ensure solutions are scalable, user‑centric, and aligned with enterprise architecture standards
- Monitor delivery risks, dependencies, and change impacts; escalate as appropriate
- Serve as a clear communicator between technical and non‑technical stakeholders
- Drive change management, user adoption, and ongoing optimization of deployed solutions.
Benefits
- 100% paid health benefits including Medical, Dental and Vision for you and your dependents
- 401(k) program with company match and vesting after the turn of the first month after your start date
- Flexible time off
- Generous parental leave
- Some fun fringe perks
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What This Job Offers
Job Type
Full-time
Career Level
Director
