Director, IT Operations

Jostens•Minneapolis, MN

6d•$140,000 - $180,000•Hybrid

About The Position

You will direct and execute the operational and tactical delivery of IT infrastructure and technology services aligned to enterprise strategy. You are responsible for managing core IT operations, ensuring reliability, performance, and scalability of systems, and supporting the implementation of technology initiatives that enable the organization’s business objectives. You are directly responsible for the IT Operations department, which includes Network Engineering; Systems Engineering (Windows, UNIX); Data Services (DBAs); Systems Administration; Service Desk; Network Operations Center; and Sales Support Technology.

Requirements

4-year degree or higher in related technical and business areas
A minimum of 7 years of technology experience and related management experience
Understanding of project management methodologies and tools, and a strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes
Strong knowledge of relevant applications and development life cycles, general knowledge of professional services vendors, and tools and experience overseeing geographically distributed and culturally diverse workgroups
Strong understanding of IT infrastructure and IT service management (incident/problem/change) practices
A broad understanding of general business and management practices and system design techniques and controls
Strong influencing/negotiation skills, excellent written and verbal communication skills, knowledge of business and technology trends and strong interpersonal/Leadership, initiative and innovation
Demonstrated ability to identify, establish and track key performance metrics and key indicators and to prepare reports and analyses for management review and action
Analytical orientation, with demonstrated ability to organize and structure detailed information and to identify and analyze key trends

Responsibilities

Provide director level input into Information Technology Strategic Planning
Translate IT strategic vision into operational plans and measurable service outcomes
Participate in long- and short-range planning and directing of operational activities
Lead in the execution of the IT governance process
Implement overall IT governance and oversee adherence to policies and procedures
Establish and maintain an infrastructure and operations roadmap focused on reducing complexity, increasing agility, emphasizing re-usability, and adhering to cost effective management
Serve as technical and operational consultant to leadership and business managers
Advise on technical strategies and translate business requirements into operational solutions
Support vendor and consultant engagement; perform research and analysis and prepare reports, proposals and recommendations
Understand and evaluate the applicability of new technical developments in area of information systems, office service and office automation equipment and software
Keep informed on industry trends and emerging technologies that can serve as a competitive advantage or threat
Maintain technological knowledge on a broad variety of topics and skills, including data and application integration, cloud infrastructure, operations automation and security
Provide direction and leadership to Technology Team
Provide administrative direction and coordination of departmental activities
Assist in the preparation, development and administration of departmental expenditure and revenue budgets
Monitor, coordinate and support internal communication and activities to ensure effective service delivery
Drive operational excellence through service management, incident/problem/change management, and continuous improvement

Benefits

Competitive healthcare (health, dental, vision, coverage)
Voluntary benefits including home and car insurance, pet insurance, flexible spending account
401K plan with immediate vesting
Hybrid schedule with on-site work 3 days a week
Accrued paid time off
Company paid holidays
Family paid leave
Tuition reimbursement after 6 months of service
Salary range: $140,000 to $180,000
Annual bonus eligibility