Director IT Asset Management (Hybrid) - WashU IT

Washington University in St Louis • Clayton, NC

2d • Hybrid

About The Position

Defines, executes, and governs the enterprise-wide strategy, operating model, and performance outcomes for all IT asset lifecycle capabilities. Provides executive leadership for hardware and software asset management, ensuring alignment with enterprise technology strategy, financial objectives, risk management, and regulatory requirements. Owns the vision, roadmap, and governance framework for ITAM and serves as a strategic partner to senior leadership across IT, Finance, Procurement, Information Security, and business units. Accountable for optimizing technology investments, ensuring software compliance, mitigating risk, and delivering measurable business value through effective asset governance, automation, and data-driven decision-making. Establishes enterprise policies and standards, ensures scalable and auditable processes, and leads the continuous advancement of ITAM maturity across the organization.

Requirements

• Bachelor's degree
• Relevant Experience (5 Years)
• Certifications in asset management (e.g., CAMP, CHAMP, CSAM, CITAM).
• ITIL 4 Foundation and/or additional ITIL certifications.
• Experience operating in complex, matrixed, and distributed organizations.

Nice To Haves

• Adaptability
• Configuration Management Database (CMDB)
• Contract Management
• Cost Optimization
• Cross-Functional Leadership
• Data Governance
• Deadline Management
• Effective Written Communication
• Executive Communications
• Financial Management
• Information Technology Infrastructure Library (ITIL)
• Interpersonal Communication
• IT Asset Management (ITAM)
• Operating Model Design
• Oral Communications
• Organizational Leadership
• Process Optimization
• ServiceNow Platform
• Stakeholder Influence
• Team Development
• Working Independently

Responsibilities

• Defines and directs the execution of the enterprise IT Asset Management strategy, including a multi-year roadmap aligned to organizational priorities, technology strategy, and financial objectives.
• Establishes and enforces enterprise ITAM governance, policies, standards, and operating models across all business units and IT functions, ensuring consistency, scalability, and compliance.
• Owns the financial performance of IT assets, including budgeting, forecasting, cost optimization, and realization of savings through lifecycle management, license optimization, and vendor negotiations.
• Accountable for software compliance and audit defense strategy, including management of publisher audits, risk mitigation, and contractual alignment with vendors.
• Directs and oversees the end-to-end lifecycle management of hardware and software assets, ensuring accurate, complete, and auditable asset data across procurement, deployment, maintenance, and disposal.
• Defines and advances the ITAM operating model, including tooling strategy (e.g., ServiceNow and integrated platforms), automation, and integration with CMDB and IT Service Management processes.
• Serves as the enterprise authority for IT asset data, establishing system-of-record standards, ensures data integrity, and enabling data-driven insights for financial, operational, and risk-based decision-making.
• Partner with senior leaders across IT, Finance, Procurement, Information Security, and business units to align asset management practices with enterprise priorities and drive cross-functional outcomes.
• Deliver executive-level reporting and insights, translating ITAM data into actionable intelligence related to cost, risk exposure, compliance posture, and operational performance.
• Provides organizational leadership for the ITAM function, including team development, workforce planning, performance management, and capability maturity advancement for a team of IT Asset Managers and Analysts.
• Drives continuous improvement and innovation, advancing ITAM maturity through automation, process optimization, and adoption of industry best practices aligned with ITIL.
• Performs other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Director