Director, Issuer Risk Management

Blackhawk Network•Dallas, TX

2d•Hybrid

About The Position

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. At Blackhawk Network, you’ll enjoy the best of both worlds—focused remote work plus in-person collaboration on Tuesdays and Wednesdays, our regular in-office days at either our Coppell, TX or South Portland, ME offices. This rhythm gives you the tools, connection, and autonomy you need to make a real impact. The Blackhawk Network Compliance & Risk Department seeks a full-time Director of Issuer Risk Management. We are looking for a high-performing professional to develop and execute the risk management strategy for Blackhawk Network’s global portfolio of prepaid products and distribution channels. The role will oversee a team that will identify, investigate and research all areas of fraud and anti-money laundering (AML) risk. This individual will also be responsible for developing our early-stage ERM program, which includes the company’s Business Continuity and Disaster Recovery Planning efforts.

Requirements

10+ years leading fraud risk management for debit, credit or prepaid card portfolios, with loss and approval rates responsibilities
Advanced analytical skills. Able to perform and teach complex analysis
Outstanding ability to lead, influence, and build consensus across different groups. Ability to communicate very well in writing and in person.
Process-driven with the ability to design and implement solutions for increased efficiency and management oversight.
Excellent interpersonal skills with the ability to build collaborative relationships with various business units that play key roles in the regulatory reporting process or in the development of supporting systems. Strategic and tactical analysis, consultative, and decision making skills.
Ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results.
Organizational awareness with an understanding of how to involve others in the group to complete mission critical tasks.
BA in business, business administration, or a related field
12+ years experience with 3+ years in a people management role
At least 10 years of relevant work experience, including managerial experience, in a compliance, audit or risk-related field.
Demonstrate curiosity and adaptability in emerging technologies and have successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.

Responsibilities

Lead a team to identify, evaluate and research all actual or potential fraud risks relating to Blackhawk Network’s open loop financial products. Escalate significant risk issues to the appropriate teams, and monitor corrective actions, where needed.
Advise the Chief Compliance Officer and General Counsel in escalated issues related to risk management and control and provide options for resolution. Develop analytics, reports and presentations that deliver insights into the fraud environment.
Act as the subject matter expert on risk and fraud trends in the prepaid industry across all risk categories (stolen cards, stolen identity, account takeover, victim-assisted fraud, counterfeit cards, money laundering, terrorist financing, etc.)
Direct the vision for the next generation of risk strategy and infrastructure for managing risk associated with our products, services, distribution channels, and technology platforms. Develop a roadmap and initiatives for building a world-class fraud and risk-management program.
Partner with Business and Product owners on a global basis to assess new products, services, and technology platforms to ensure they align with established risk appetite.
Oversee all fraud investigations and liaise with law enforcement agencies where necessary.