Director-IS Clinical Services

Lexington Medical Center • West Columbia, SC

10d • Onsite

About The Position

Under the general direction of the Chief Information Officer (CIO), the IS Clinical Applications Director establishes, plans, and administers the overall policies and goals of the Information Services organization for clinical applications. This role assesses the current information systems environment and technology and works collaboratively with executive leadership to ensure an organizational structure, systems infrastructure, governance, and business direction that guide future information technology investments. The Director maximizes the effectiveness of installed systems and fosters an environment of continual process improvement, exercising agility to react quickly to changes in external regulations and advances in technology. This position manages all aspects of clinical application systems across the care continuum, including acute, ambulatory, and post-acute / long-term care settings. The Director serves as a functional liaison for issues and requests related to the clinical needs of the organization and works closely with the Medical Director of Epic and the Chief Nursing Officer (CNO). The role directs and participates in project management, system analysis, planning and design, product evaluation, implementation, support, and system management for clinical applications, including the responsible adoption of emerging and AI-enabled clinical technologies.

Requirements

• Bachelor's Degree in Nursing, Health/Medical Informatics, Health Administration, Information Systems, or a closely related field.
• 5 Years of direct experience in IT management in a medium to large healthcare organization.
• Must be willing to obtain Epic certification and a recognized healthcare informatics certification (e.g., CPHIMS or CAHIMS) if needed.
• Knowledge of clinical EHR systems, in particular Epic.
• Thorough knowledge of accreditation and regulatory standards, including DNV, quality and Core Measures reporting, and interoperability requirements (e.g., CMS Promoting Interoperability).
• Working familiarity with health data privacy and security requirements (HIPAA / PHI) and with emerging expectations for the governance of AI-enabled clinical tools.

Responsibilities

• Partners with the CIO and IS leadership to develop work plans that define scope, tasks, target dates, level of effort, and resource and skill requirements for clinical application initiatives, and to establish related performance expectations and measurements.
• Actively participates in IS leadership decision-making to establish or modify policies, systems, standards, and resource allocations that remove barriers and meet customer needs.
• Manages and leads multiple interrelated projects concurrently while overseeing daily operations, support, and maintenance of clinical applications; may serve as project manager for high-profile implementations, upgrades, and enhancements.
• Directs the support, implementation, optimization, and enhancement of Epic and other clinical applications across the care continuum, including acute, ambulatory, and post-acute / long-term care settings.
• Maintains a high level of awareness and recognition of potential risk issues and works diligently to mitigate or eliminate risk whenever possible.
• Tracks, reviews, and communicates project status, progress, issues, and results timely and accurately to the CIO, IS leadership, customers, and stakeholders, and manages the expectations of impacted personnel.
• Involves appropriate individuals, end users, and impacted department and unit leaders in planning and implementing IT-related projects and process changes.
• Evaluates and directs the responsible adoption of emerging clinical technologies—including ambient documentation, clinical decision support, and other AI-enabled tools—in alignment with the organization's AI governance, patient safety, and data-protection standards.
• Partners with the Chief Information Security Officer (CISO) and data governance leaders to ensure clinical applications meet security, privacy, and PHI-protection requirements.
• Supports patient engagement, patient portal, multichannel patient communication, referral, and care coordination workflows, and advances interoperability across the care continuum.
• Assists the CIO in evaluating, selecting, acquiring, and implementing new clinical applications and technologies, and ensures compliance with corporate standards and IT methodology for selection, implementation, upgrades, support, and maintenance.
• Stays current on healthcare information technology trends and developments to inform recommendations to the CIO and IS leadership.
• Coordinates and leads interviews for open positions and participates in interviewing candidates for other IS positions; consistently monitors performance, assesses competency, and defines the skills needed for team members.
• Partners with IS leadership to develop an offering of reward and recognition options (tangible, intangible, monetary, and non-monetary) for retaining top performers.
• Encourages team members to learn and experiment with new tools and techniques and oversees the education program for all major clinical applications and new technology.
• Maintains a library of clinical documentation, including project plans, manuals, workflow diagrams, and process flow charts, according to departmental standards, and evaluates clinical software and hardware products for possible inclusion in standards.
• Establishes mechanisms to survey and evaluate customer satisfaction (encouraging both positive and negative feedback) and to assess customer needs versus services offered.
• Represents IS in clinical operational meetings, including nursing council and clinical process improvement teams.
• Supports accreditation (DNV), quality and Core Measures reporting, and CMS Promoting Interoperability requirements.
• Develops and manages the operating and capital budgets for the clinical applications area, forecasting resource needs, monitoring expenditures against plan, and identifying opportunities for cost savings and value optimization.
• Manages vendor relationships and oversees contracts, software licenses, and service agreements within the clinical applications area, partnering with supply chain, legal, and information security on sourcing, negotiation, renewals, and third-party risk management, and cultivating vendor relationships that add value to Lexington Health stakeholders.
• Performs all other duties as assigned.

Benefits

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• Employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Director