Director, Internal & Executive Communications, North America

ELC Beauty LLC•New York, NY

2d•$124,200 - $214,450•Hybrid

About The Position

The Director, Internal & Executive Communications, North America will drive an integrated, forward-thinking internal communications strategy across the region, supporting business priorities and strengthening the company’s reputation amongst our most important audience: our team. The role will translate business priorities into clear and credible internal communications; amplify the Company's transformation and growth agenda; strengthen executive visibility; and enhance employee engagement. This role demands a sophisticated communicator who understands how to reach, engage, and inspire a diverse workforce. The role will build modern, channel-appropriate strategies that ensure employees feel informed, connected, and part of a larger mission.

Requirements

Bachelor's degree in Communications or related field
10+ years’ experience in corporate communications, internal communications, public affairs and/or issues management
Experience in organizational transformation and change communications
Experience advising senior executives in high-stakes situations
Ability to operate at pace, manage multiple priorities and work effectively in ambiguous, fast-moving environments
Proven ability to influence across a highly matrixed organization
Strong leadership, team management and stakeholder management capability
Sound judgement and calm under pressure
Microsoft Office suite, including PowerPoint (visual storytelling)
SharePoint (or similar intranet CMS)
Microsoft Teams
Exceptional writing and editing skills with strong editorial judgment
Proven ability to turn complex business topics into clear, engaging content

Nice To Haves

Experience in beauty, wellness, personal care, retail, luxury or other related industry preferred
Agency experience, a plus
Airtable, a plus
Familiarity with Circana, Nielsen, or similar data sets, a plus
Portfolio or work samples required (writing, editorial placements, etc.)

Responsibilities

In collaboration with the region VP, develop and execute an internal communications strategy that ensures employees are informed, inspired and connected to ELC's mission, values and direction
Lead internal communications that cover the full internal channel mix including leadership messaging, live events, digital communications (email, intranet, digital screens, etc.), and emerging platforms
Stay ahead of how employees consume information; bring a modern, platform-aware mindset to the selection and use of communication tools, formats, and cadences
Partner cross-functionally with HR, Legal, IR and other regional and global Communications counterparts to ensure message alignment, consistency, and discipline across the enterprise
Design and lead integrated initiatives that promote business priorities, strengthen culture, enhance retention and celebrate contributions, in partnership with regional business leaders, HR, ID&E, Global Corporate Citizenship and Sustainability, Breast Cancer Campaign, regional ERGs, etc
Strengthen executive visibility of the region’s extended leadership group, through authentic communication initiatives, across all channels
Lead effective cascades of global, regional and functional messages, equipping the region’s leaders with usable and timely communications materials and support
Prepare executives for employee engagements and internal events. Develop executive presentations, speeches, talking points, town hall messaging, video scripts, etc
Develop clear, insight-led narratives on key regional announcements and programs. Ideate event topics, curate content, shape the internal dialogue
Successfully parse business performance, industry and consumer data to support key narratives, in partnership with the region’s Dir, External Corporate Comms
Guide internal communication efforts during organizational change or sensitive people-related matters, ensuring clarity, transparency, and trust across all audiences
Own the internal commmunications component during people-related crisis scenarios including safety incidents, workforce matters, or sensitive events
Coordinate closely with External Comms, Legal, and HR to ensure aligned messaging across all internal and external audiences
Maintain a year-long internal communications/editorial calendar
Produce internal events, including vendor sourcing and management, tech oversight, etc
Standardize internal protocols, including vetting processes, people news, etc
Manage a departmental budget, including planning, forecasting, vendor management, and expense tracking
Measure effectiveness across channels and continuously refine the strategy based on reach, engagement and employee feedback