Director, Internal Communcations

ClearChoice Dental Implant Centers•Chicago, IL

10d•Hybrid

About The Position

The Aspen Group (TAG) is a large retail healthcare business support organization that supports healthcare professionals and team members across various categories like dental care, urgent care, medical aesthetics, and animal health. TAG provides business support services to five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. This role specifically supports the ClearChoice Dental Implant Centers brand, which has been providing dental implant care for over 15 years. ClearChoice Holdings provides practice management services to a network of doctor-owned and operated dental treatment centers. The Director of Internal Communications (Field & Center) will act as the senior communications partner for ClearChoice Operations leadership, translating business priorities into communications that foster understanding, alignment, and action among Field and Center teams. This role ensures that communications reaching these teams, regardless of their origin (Operations, Marketing, Finance, HR, etc.), are timely, relevant, actionable, and audience-focused. The Director will collaborate with the COO, senior Operations leaders, and the VP of Internal Communications to offer strategic advice, develop communication plans, lead change communications, and oversee execution. The ideal candidate will possess a blend of strategic thinking, responsiveness, a service-oriented approach, and the ability to simplify complex information and build relationships in a fast-paced environment.

Requirements

10+ years of progressive internal communications, corporate communications, change communications or related experience.
Demonstrated experience serving as a trusted communications advisor to senior executives and operational leaders.
Experience supporting distributed, frontline or multi-location workforces; healthcare experience is strongly preferred.
Proven ability to translate complex business issues into clear, concise and actionable communications.
Strong understanding of change communications and how communications can influence adoption, behavior and business outcomes.
Exceptional writing, editing and message-development skills.
Strong executive presence and judgment, with the confidence to challenge assumptions, recommend different approaches and provide candid counsel.
Demonstrated ability to manage competing priorities, work quickly and deliver reliably in a fast-moving environment.
A proactive, highly organized working style with strong ownership and follow-through.
Experience using communications analytics and employee insights to improve strategy and execution.
Experience managing and developing team members.
Bachelor’s degree in Communications, Public Relations, Journalism, English, Business or a related field, or equivalent professional experience.

Nice To Haves

healthcare experience is strongly preferred

Responsibilities

Serve as the primary communications partner to the COO, SVP of Operations and other senior Operations leaders, developing a deep understanding of ClearChoice’s business priorities, performance and Field/Center environment, and support President/CEO communications as needed.
Translate business priorities, operational initiatives and organizational changes into clear communications strategies that drive understanding, alignment and action.
Provide proactive counsel to leaders on what, when and how to communicate, identifying emerging needs, risks and opportunities before being asked.
Build trusted partnerships across Operations, HR, Marketing, Finance, Clinical and other functions to ensure communications reflect the needs of the business and its audiences.
Own communications strategy and execution for ClearChoice Field and Center audiences, regardless of which business function originates the message.
Create audience-first communications that make it clear what is changing, why it matters, what teams need to know or do, and when.
Establish effective communication rhythms and channels while maintaining the flexibility to respond quickly to changing business priorities.
Partner closely with Clinical Communications and the broader Communications COE to ensure messages are coordinated and reinforce one another.
Lead communications for organizational change, operational initiatives and other business-critical priorities, tailoring the level of support to the needs of the audience and business.
Play a leadership role in conference/event planning, from narrative development and oversight to presentation and content development.
Develop practical, actionable communications (leader messaging, emails, talking points, presentations, FAQs) that make it easy for leaders and teams to act.
Own timelines, approvals and follow-up, anticipating dependencies and ensuring communications are delivered accurately and on time.
Balance strategic planning with hands-on execution, moving quickly and simplifying the approach when the business requires it.
Use engagement data, audience feedback and business insights to measure comms effectiveness and continuously improve content, channels, cadence and approach.
Regularly bring Operations leaders recommendations on what is working, what isn't and where communications can improve.
Lead and develop the Manager, Internal Communications – Field & Center, establishing clear priorities and accountability while supporting professional growth.