Director, Internal Communications

Five9

1d•$119,300 - $371,300•Hybrid

About The Position

Five9 is seeking a Director of Internal Communications to lead the strategy and execution of internal communications. This role involves developing the company's internal communications approach, including employee communications strategy, change management communications, company-wide meeting content, organizational announcements, manager enablement, and maintaining a consistent communication cadence to keep employees informed and connected to the company's direction. This is a leadership role focused on driving communication plans for critical internal events such as reorganizations, leadership changes, strategic shifts, and workforce actions. The position starts as an individual contributor with ownership of the internal communications budget, channel/platform stack, and company-wide processes, with potential for team growth. The ideal candidate is a skilled writer and strategist with sound judgment, capable of managing sensitive announcements, building editorial calendars, and developing engaging all-hands content. They will influence stakeholders across People, Legal, Investor Relations, and the broader Communications team to ensure effective messaging and timing. This role focuses on the employee audience and partners with Corporate Communications (external focus), Executive Communications (executive voice), and Investor Relations (finance-related).

Requirements

10+ years of professional experience in internal communications, employee communications, or a closely related field.
Meaningful time spent leading the function in a fast-growing B2B SaaS or enterprise technology company.
Public company internal communications experience is required, including earnings cadence, quiet period and blackout discipline, and judgment on internal communication timing and audience.
Significant change communications experience, having navigated company-wide change at scale (reorgs, strategic pivots, leadership transitions, acquisitions, integration).
Proven experience as the internal voice of a company, owning employee communications strategy, all-hands content, and the announcement motion.
Strong writer and editor across various formats (all-hands content, organizational announcements, manager toolkits, change communications, employee newsletters).
Experience building or running a multi-channel internal communications function (intranet, email, messaging platforms), with ownership of tools and budget.
Comfort partnering with and influencing senior leaders, People, Legal, and Investor Relations in fast-moving, high-stakes situations without relying on positional authority.
Hands-on proficiency with modern AI tools and a clear point of view on their application to communications work.
Bachelor’s degree in communications, journalism, organizational development, marketing, or a related discipline.

Nice To Haves

Direct experience with workforce action communications, including restructures and reductions, and the sequencing and care those moments require, is highly recommended.
Experience communicating to a globally distributed workforce, including localization and the constraints that regional consultation requirements place on announcement timing, is highly recommended.
Advanced degree is a plus.

Responsibilities

Own the Five9 internal communications strategy, including approach, calendar, and message architecture to keep employees informed, aligned, and connected.
Establish clear standards for what gets communicated, where, and why.
Own the internal communications channel and platform stack (intranet, email, messaging channels), including platform decisions, vendor relationships, and budget.
Arbitrate sequencing and volume of communications across the company to maintain channel credibility.
Set localization and time-zone standards for consistent global communication.
Own communications for significant organizational changes (reorgs, leadership transitions, strategic pivots, policy changes), partnering with People and Legal.
Lead employee communications for acquisitions and integration, including day-one messaging and integration updates.
Own internal communication strategy for AI adoption, helping employees understand its impact on their work and introducing new tools.
Coordinate consultation and notification requirements in regulated markets with People and Legal.
Own content for all-hands and company-wide meetings, including scripting, narrative, and employee-facing materials.
Bring the employee lens to executive moments, partnering with Executive Communications.
Draft and manage organizational announcements (leadership changes, restructures, hires, departures) with appropriate approval workflows and coordination.
Build the announcement process, including templates, review paths, and escalation routes.
Develop a standing program for manager communications, providing cascade materials, talking points, and briefings.
Equip managers to address employee questions following announcements.
Establish a leader briefing cadence ahead of major announcements.
Own the internal narrative around the earnings cycle, translating quarterly results for employees and managers.
Own disclosure discipline in internal communications, including quiet period protocols and blackout window guidance.
Sequence internal and external communications, partnering with Investor Relations, Legal, and Corporate Communications.
Build recurring communication for employees holding equity.
Serve as the internal voice in crisis and sensitive situations, partnering with Corporate Communications.
Own workforce action communications (restructures, reductions), handling sequencing, manager toolkits, and messages with accuracy and care.
Build the internal crisis communications framework, including holding statements, escalation paths, and approval routes.
Partner with People, Legal, and Corporate Communications during high-stakes moments.
Support the communication of Five9’s culture, values, and strategic priorities, partnering with People and DE&I teams.
Own the internal communications measurement framework, focusing on reach, comprehension, and employee articulation of company direction.
Utilize employee listening data (surveys, sentiment, feedback) to inform communication strategies.
Build a rhythm for two-way communication to surface employee thoughts and feedback.

Benefits

Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of health, dental, and vision coverage.
Five9 shares a high portion of the dependent cost for health, dental, and vision coverage.
Short & Long-Term Disability.
Basic Life Insurance.
401k saving plan with employer matching.
Access to an innovative mental health support platform offering personalized care and resources (therapy, coaching, self-guided mindfulness exercises) for employees and dependents.
Generous employee stock purchase plan.
Paid Time Off.
Company paid holidays.
Paid volunteer hours.
12 weeks paid parental leave.
Annual performance bonus.
Stock and/or other applicable incentive compensation plans.