Director, Integrated Workforce Solutions

Carrier•CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA, FL

17d•$174,500 - $348,500

About The Position

Carrier Global Corporation is seeking a Director, Integrated Workforce Solutions to lead workforce technology strategy at the intersection of HR, Digital Technology, Product Management, and AI. The role is responsible for architecting and scaling next-generation workforce capabilities, leading workforce product strategy, designing end-to-end AI and enterprise solutions, and aligning platform investments across Workday, ServiceNow, and Microsoft with measurable business outcomes and improved employee experiences. The successful candidate will act as a strategic partner aligning technology to business goals, an innovation leader scaling emerging AI technologies, and a customer-centric leader focused on seamless employee experiences. They will work with HR, IT, and business executives and drive alignment across matrixed teams. The annual salary range is $174,500 to $348,500. The position is eligible for short- and long-term incentives, subject to plan requirements. Carrier also offers benefits including health care, retirement benefits, time off and leave, disability coverage, life insurance, tax-advantaged accounts, and tuition assistance. Specific benefit eligibility may vary based on applicable laws and other factors.

Requirements

Bachelor’s degree in Information Systems, Computer Science, HR, or Business.
At least 10 years of progressive experience in HR/Workforce Tech, Enterprise Applications, Product Management, or Solution Architecture.
At least 5 years of leadership experience managing high-performing teams, complex product portfolios, or enterprise-wide digital transformation programs.

Nice To Haves

Deep expertise in Workday architecture, configuration, and integrations, together with strong hands-on knowledge of ServiceNow HRSD and case management and the Microsoft ecosystem, including M365, Copilot, Power Platform, and Azure AI.
Proven track record of architecting AI-enabled workforce tools, automation, and intelligent orchestrations.
Exceptional ability to lead in matrixed environments, frame business cases, and build strong enterprise partnerships.

Responsibilities

Design and scale end-to-end enterprise workforce architecture across Workday, ServiceNow, Microsoft, and emerging AI platforms.
Lead the evaluation, piloting, and implementation of agentic AI, automation, and intelligent workflows, including Power Platform, Azure AI, and Copilot.
Define workforce product visions, multi-year roadmaps, and value-realization metrics focused on business outcomes.
Develop business cases for technology investments and track ROI metrics and KPIs to support business impact and platform adoption.
Serve as a trusted advisor to HR, IT, and business executives, translating technical strategies into clear business language and driving alignment across matrixed teams.