Director, Insurance Operations, In-force Modernization

The Canada Life Assurance Company • Montreal, QC

6d • CA$114,200 - CA$164,200 • Hybrid

About The Position

We are seeking a dynamic and results‑oriented Director, Insurance Operations – In‑Force Modernization to lead and accelerate the modernization of our In‑Force organization. This role will play a critical strategic leadership function in driving the transformation of In‑Force operations by improving process efficiency, strengthening knowledge management, and enhancing both client and advisor experience. Reporting directly to the AVP Insurance operations - In-Force policy, the Director will work in close partnership with teams in Operations, Insurance Solution, Shared Services, and Technology to ensure coordinated execution of modernization priorities and delivery of measurable outcomes.

Requirements

• Proven ability to influence and drive outcomes across multiple teams.
• Strong stakeholder management and executive communication skills.
• Ability to build alignment and momentum in complex environments.
• Demonstrated experience leading large‑scale, cross‑functional initiatives.
• Strong discipline in planning, execution, governance, and risk management.
• Ability to manage multiple priorities in a fast‑paced environment.
• Deep understanding of operations, process optimization, and continuous improvement.
• Experience in process reengineering, transformation, and/or modernization initiatives.
• Strong focus on measurable outcomes and value realization.
• Ability to bring structure to ambiguity and translate strategy into execution.
• Analytical mindset with strong problem‑solving capabilities.
• Focus on end‑to‑end process thinking, not siloed improvements.

Nice To Haves

• Sig-Sigma certification is an asset.
• Bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

Responsibilities

• Lead In‑Force Modernization Execution: Drive the end‑to‑end process modernization roadmap for In‑Force operations in alignment with the Insurance and technology roadmap. Lead the coordination and delivery of the In‑Force Modernization Task Force. Translate strategic priorities into clear execution plans, milestones, and deliverables.
• Strengthen Governance & Delivery Discipline: Support strong governance, structure, and reporting frameworks. Ensure clear prioritization, accountability, and visibility across initiatives. Proactively manage risks, dependencies, and delivery timelines as the Insurance Operation stakeholder.
• Drive Cross‑Functional Alignment: Act as a central point of coordination across multiple stakeholders and shared services. Align efforts across Operations, Business Delivery, Process Excellence, Technology. Ensure integrated delivery of solutions that are practical, scalable, and sustainable.
• Accelerate Process Efficiency & Experience Improvement: Lead initiatives focused on reducing inefficiencies and rework, improving processing time and quality (Not‑In‑Good‑Order reduction), simplifying processes and enhancing end‑to‑end workflows. Champion improvements that make it easier to do business for clients, advisors, and teams.
• Enable Knowledge Management & Sustainability: Address risks related to undocumented knowledge and SME dependency. Coordinate development of structured, standardized, and sustainable documentation. Strengthen operational resilience and readiness for future transformation.

Benefits

• Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Company-matching pension plan, share ownership program and additional investment options.
• Employee recognition programs, service milestone celebrations, employee discounts and more!
• Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed