Director, Institutional Onboarding

Polymarket•New York, NY

About The Position

Polymarket is the world's largest prediction market platform, enabling individuals to trade on outcomes across various categories. The company is experiencing rapid growth in both volume and adoption as an alternative news source, with an ambition to become a ubiquitous beacon of truth in global media. This role is crucial for bringing institutional capital onto the platform, focusing on market-makers, hedge funds, trading desks, and sophisticated financial players. The position is within the Operations team, reports directly to senior leadership, and is responsible for the end-to-end institutional onboarding function. The work involves both operational and relational aspects, including designing and running the onboarding process, collaborating with legal and compliance, and serving as the primary contact for institutional clients.

Requirements

7+ years of experience in financial services, with meaningful time spent in client onboarding, institutional sales support, or operations at a bank, brokerage, exchange, or fintech
Deep familiarity with KYC, KYB, and AML processes and the ability to navigate them without constant hand-holding from legal or compliance
Proven track record of owning a client-facing process end-to-end, not just executing tasks within someone else's system
Strong organizational skills with the ability to manage multiple institutional onboardings simultaneously without anything falling through the cracks
Comfortable working in ambiguity — this role requires building structure where little exists today
Clear, direct communicator who can represent Polymarket credibly to sophisticated financial counterparties

Nice To Haves

Experience at a crypto exchange, prediction market, or other alternative trading platform
Familiarity with CFTC-regulated entities and the documentation requirements specific to derivatives or swaps trading
Experience hiring and managing a small operations or onboarding team

Responsibilities

Own the end-to-end institutional onboarding process, from initial outreach and documentation collection through account activation and first trade
Design and implement scalable onboarding workflows that reduce time-to-live for new institutional accounts without sacrificing compliance requirements
Serve as the primary point of contact for institutional clients during onboarding, setting clear expectations and keeping deals moving
Coordinate with legal, compliance, and product teams to resolve blockers, negotiate documentation requirements, and ensure institutional accounts meet all necessary standards
Build and maintain a pipeline of institutional prospects moving through onboarding, and report on status, conversion rates, and bottlenecks to leadership
Identify patterns in where onboarding slows down and fix them — whether that means updating internal processes, improving documentation, or escalating product gaps
Work with the broader operations and growth teams to define what institutional success looks like post-onboarding and ensure a clean handoff